Service Engineer（KA）

Job description

Requirements: Bachelor Degree of above, majoring in Medical, Technical Bio-medical, or related field. Over 5 years working experience as Engineer or Techinician for key account, handling IVD products (Hematology, Chemistry, Immunoassay) with proper clinical or engineering background. Better understanding and insight for the overall workflow and pain points of IVD customer like Lab or Hospitals Proficient at Microsoft Office software and experience on the internal cross-department synergy Responsibilities: Provide services including project-based installation, troubleshooting, PPM etc. as per customer’s request, ensure the SLA fulfillment as the agreement take care the overall satisfaction and ultimately responsibility of key account by efficiency synergy with distributor team following up the requirement and demands to ensure the match between product solution features and customer workflow, bring the efficiency improvement as end user perspective. Provide proactive visit and service activity to proceed and ensure the product solution value loop closed proper.