Service Engineer Level 2

Job description

We are looking for a Service Engineer to join our dedicated onsite engineering team at Dublin Airport. This is an exciting opportunity to work with market-leading security screening technologies that help keep people safe across the world's transportation hubs. As a Shift Engineer, you will play a key role in maintaining the performance, reliability, and availability of advanced security screening systems. Working as part of a highly skilled team, you will support the installation, maintenance, troubleshooting, and continuous improvement of critical airport security equipment. This position operates on a continental shift pattern of 2 days, 2 nights, 4 days off (12-hour shifts), providing around-the-clock support to airport operations. Key Responsibilities Carry out preventative maintenance, servicing, and repair activities on advanced security screening equipment. Respond to equipment faults and service calls, performing diagnostics and corrective actions within your area of expertise. Escalate complex technical issues to senior engineers and product specialists when required. Maintain accurate service records, maintenance logs, and technical documentation. Support spare parts management, including ordering, tracking, and returns. Monitor equipment performance and identify opportunities for operational improvements. Participate in installations, upgrades, site surveys, and project activities. Provide technical support to customers and colleagues while maintaining excellent service standards. Ensure all work is completed in accordance with company health, safety, and environmental policies. Complete ongoing training to develop expertise across the Smiths Detection product portfolio. What We're Looking For We're seeking a motivated engineer with strong technical aptitude, a proactive approach to problem-solving, and a commitment to delivering exceptional customer service. Why Join Smiths Detection? Work with world-leading security screening technology. Comprehensive technical training and development opportunities. Stable permanent position supporting a critical customer site. Opportunity to progress within a global engineering organisation. Competitive salary and shift allowance package. Exposure to cutting-edge technologies used across airports and critical infrastructure worldwide. If you are an engineer who enjoys solving technical problems, working in a team environment, and supporting mission-critical technology, we would love to hear from you. Experience in an engineering, maintenance, service, or technical support environment. Strong fault-finding and diagnostic skills. Ability to work effectively in a fast-paced operational environment. Good understanding of mechanical, electrical, or electronic systems. Competent using Microsoft Office applications, including Word and Excel. Strong communication and teamwork skills. Ability to follow structured processes and maintain accurate documentation. Desirable Experience working with security screening, automation, industrial equipment, or similar technologies. Knowledge of service management systems. Experience within airport, transportation, manufacturing, or highly regulated environments. HNC/HND, apprenticeship, military engineering background, or equivalent technical qualification. Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website. Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,500 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.