Service Engineer (Radar Systems)

Job description

Deliver excellence worldwide - installing, maintaining, and ensuring customer success! As a S&S Service Engineer, you will combine hands-on technical expertise with customer focus to provide comprehensive installation, maintenance, and support services for our radar systems. You will be responsible for installing and configuring systems at customer locations worldwide, performing preventive maintenance, troubleshooting issues, and ensuring our customers' operations run smoothly and safely. Your role will be essential in building strong customer relationships and maintaining the highest standards of service quality. RESPONSIBILITIES - System Installation & Configuration – Install and configure radar systems for customers worldwide. Perform on-site testing and initial calibration to verify that installations meet technical specifications and operate properly. Collaborate with Project Management teams during the design and planning phase to advise on optimal radar installations at customer premises. - Preventive Maintenance & Troubleshooting – Conduct scheduled preventive maintenance to avoid potential breakdowns and document all maintenance activities and service records. Address on-the-spot issues, diagnose malfunctions, analyze root causes of failures, and repair or replace faulty components, parts, or software as needed, working together with the Systems Team. - Service Documentation & Reporting – Maintain detailed service reports, including diagnostics, repairs performed, and parts used. Provide valuable feedback to the engineering team based on field experiences to drive continuous improvement and product development. - Sub-contractor Management & Compliance – Manage sub-contractors on location and ensure compliance with service contracts, warranties, and quality standards. Maintain professional relationships with customers, resellers, and external stakeholders across all locations and cultures. REQUIREMENTS - BA or MBO degree in Mechanical Engineering, Electrical Engineering, or a related technical field - Dutch/EU national with excellent Dutch skills (C1+ level) - Over 3-5 years of hands-on experience in electromechanics, system installation, maintenance, or repair roles with strong knowledge of mechanical, electrical, and software systems - Valid driver's license (B category) – a must; preferably also trailer license (BE) - Strong knowledge of mechanical, electrical, and software systems with excellent problem-solving and troubleshooting skills - Structured and independent working style with attention to detail, creativity, and the ability to work effectively both independently on location and as part of a team - Assertive and adaptable with a hands-on mindset and willingness to roll up your sleeves - Excellent communication and interpersonal skills with the ability to effectively interact with customers, internal teams, and external stakeholders across different cultures and backgrounds - Knowledge of radar systems is beneficial but not required - Willingness to travel extensively (up to 55% business travel required) N.B. All applicants, we realize that this is quite the list and people come with various levels of experience. Don't be afraid to apply even if you feel you don't meet every desired skill. Our mission is a journey and there's plenty to learn on the way! But of course, you should identify with our core values: We trust, We own it & We aim high. Also please be aware that we will request a Certificate of Conduct (VOG) and conduct a background check according to our screening policy. We appreciate your understanding and cooperation in this matter. WHAT'S IN FOR YOU - Working for a Great Place to Work® https://www.greatplacetowork.nl/en/certification/certified/robin-radar-systemscertified company; - Comprehensive pension plan; - Commuting allowance; - 30 days of paid holiday leave (with the possibility to buy 3 additional days); - Opportunities to develop your skills even further through training and certifications; - High quality laptop/desktop, monitor, noise canceling headphones, and any other equipment necessary for your role; - An international team of 30+ nationalities, full of high performance colleagues you can exchange experiences with and learn from. As well as having a lot of fun in our social events and Friday drinks! Robin is a technology leader in tracking and classification of small objects. Our mission is to increase the safety of people and wildlife by preventing bird strikes in aviation, reducing the environmental impact of wind farms, and protecting humans and critical infrastructure against drones. We achieve this by combining purpose-built radars with unique software algorithms. This powerful combination allows us to provide actionable information that empowers users to prevent serious incidents. We’re growing. Fast. In fact, we are one of the top 10 fastest‑growing companies in the Netherlands. But despite this growth, we stay true to our core values of trust, ownership and aiming high. At Robin, you don’t join just a team. You join a collective of bright minds driven by the belief that ‘doing things better’ is a continuous challenge. Want to work on next-level radar tech, solve real problems, and never have to pretend your job has meaning? You’ll fit right in, we’re saving you a seat.