Service Field Engineer (m/f)

Job description

Provide technical support to customers via telephone and/or email Investigates, interprets and diagnoses scientific instrumentation Conducts technical repairs, calibrations and maintenance of instruments Provides on-site support for customers, when needed Maintains proper and correct record of parts and supplies used and related business expenses Ensures 100% customer satisfaction. Duties also include performing preventive maintenance, troubleshooting, repair and calibration activities. Additional administrative responsibilities include CRM management and administrative tasks associated with field service actions. Overnight travelling is required. Education in Material science, Physics, Chemical Engineering, Electrical Engineering or another related discipline Own vehicle is an advantage Several years of experience in technical service of analytical instruments are preferred Strong analytical and problem solving skills and math skills. Strong written and oral communication skills in English and must be capable of communicating equally well across company lines i.e. with C-Level, Ph.D. level scientists and technicians. Willingness to travel within the region as well as overseas An interesting, reliable and long-term workplace in our international company An innovative company culture that promotes technical excellence guaranteeing us the position of technological leader in the global market A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for active involvement and individual responsibility Anton Paar (Thailand) Ltd. is part of the Anton Paar Group, which develops, manufactures, and distributes high-precision laboratory instruments and process measurement systems, as well as providing customized automation and robotics solutions. Anton Paar (Thailand) Ltd. is responsible for the sales and service of high-quality research instruments used to analyze products we encounter in our everyday lives. From your bathroom, where the viscosity of your toothpaste was measured, to the analysis of the food you eat for breakfast, the fuel in your car, and the beverages you enjoy after work. We are the global market leader in beverage analysis and supply all major breweries and soft drink manufacturers worldwide. And these are just the most obvious applications of our instruments – we would be happy to tell you more about the many other areas in which they are used.