SERVICE - Field Service Engineer (FSE) - Ultrasound - London

Job description

Job Description Summary This role welcomes applications from individuals with an engineering background and a passion for technology and customer service. Full training will be provided on Medical Ultrasound equipment, offering an excellent opportunity to develop specialist skills within the healthcare sector. Our Field Service Engineers are responsible for the maintenance and repair of ultrasound systems within their assigned area, while building strong relationships with customers to ensure high levels of satisfaction, equipment performance, and service excellence. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description ​​Essential Responsibilities Maintain Medical Ultrasound equipment where full service training has been provided in London territory and surrounding areas. Perform total system level trouble-shooting on complex multi-symptom problems. Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers. Responsible for Warranty and PMS contract cost control. Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts). Responsible for checking your daily schedule, managing tools, part ordering and travel to complete tasks Able to work to set Key Performance Indicators Prepared to be trained on working remotely from home on our medical devices. Some troubleshooting and maintenance can be completed via remote connection. Qualifications / Requirements Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience Technical analytical skills Ability to work independently with minimum supervision, high work standards and quality Fluency in English Valid driving license, active driving experience Valid Passport and willing to travel overseas for training Ideal location: London or surrounding areas Desired Characteristics Excellent communication skills, listening skills, and interpersonal skills Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs) Shows Initiative and motivation Plans and organizes work effectively, self-motivated Inclusion and Diversity GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Inclusion and Diversity GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Behaviours We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Total Rewards Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support. #LI-MD1 #LI-REMOTE Additional Information Relocation Assistance Provided: No