Service Field Supervisor

Job description

Yellowstone Local is proud to represent TDI Refrigeration, an industry leader in commercial and industrial refrigeration services. You know refrigeration inside and out, but your real strength is leading technicians, solving tough problems, and making sure every job gets done right. What's in it for You? Pay: $60 to $65 per hour, based on experience and qualifications. Work Schedule: 40 hours per week Overtime Opportunities: Additional hours available based on operational and customer needs. Take ownership of field operations, technician performance, and service quality. Strengthen your leadership skills while mentoring technicians and driving operational improvements. Why You'll Love It Here Lead From the Front: You're not just managing schedules. You're developing technicians, solving technical challenges, and setting the standard for quality refrigeration service. Your Expertise Matters: Put your commercial and industrial refrigeration experience to work making decisions that directly impact field performance and customer satisfaction. Take Ownership: You'll have a direct role in managing technician productivity, service efficiency, safety, and customer relationships. Keep Growing: Stay involved with advanced refrigeration technology, ammonia refrigeration systems, HVAC-R equipment, and ongoing technician development. Make a Real Impact: Your leadership helps technicians perform better, customers stay satisfied, and operations run efficiently. Your New Role Location: Arlington, TX, serving Fort Worth, Mansfield, Plano, and surrounding areas. Service Areas: Arlington, Fort Worth, Mansfield, Plano, and surrounding Texas communities. Lead, supervise, and mentor a team of commercial and industrial refrigeration service technicians. Oversee refrigeration installations, preventive maintenance, emergency repairs, retrofits, and service calls. Provide technical guidance on troubleshooting walk-in coolers, freezers, refrigerated display cases, ammonia refrigeration systems, and HVAC-R equipment. Coordinate technician schedules, work assignments, materials, and resources to keep projects on track. Monitor technician productivity, billable hours, preventive maintenance completion, and service efficiency, maintaining a field efficiency rating above 80%. Review work orders, verify timecards, manage outstanding service tickets, and ensure accurate documentation. Conduct monthly quality assurance audits, vehicle inspections, and safety checks to maintain high service standards. Perform regular one-on-one meetings, field visits, and technical coaching to develop your team's skills. Oversee job walks, service estimates, and quote submissions while coordinating with management and business development teams. Maintain strong relationships with key accounts through proactive communication, follow-ups, and customer service. Ensure all refrigeration work meets applicable safety regulations, industry codes, and manufacturer specifications. Investigate safety concerns, implement corrective actions, and reinforce safe work practices. Track operational performance, project budgets, and key performance indicators to identify opportunities for improvement. Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. Minimum of 5 years of experience as a service technician, preferably in commercial or industrial refrigeration. Trade school education in refrigeration, HVAC-R, or a related technical field, or equivalent hands-on experience. Proven ability to lead, train, mentor, and supervise refrigeration service technicians. Advanced knowledge of commercial and industrial refrigeration systems, including walk-in coolers, freezers, refrigerated display cases, and HVAC-R equipment. Experience working on or around ammonia refrigeration systems. Strong troubleshooting and diagnostic skills with the ability to resolve complex refrigeration equipment issues. HAZWOPER Certification required. RETA CIRO Certification required. Universal EPA 608 Certification required. Strong understanding of refrigeration safety regulations, industry standards, and applicable codes. Proficiency with diagnostic tools, service management software, technical manuals, and work order documentation. Excellent communication, organization, time management, and customer service skills. Ability to manage technician schedules, service deadlines, quality standards, and multiple projects simultaneously. Strong driving record and ability to travel throughout the assigned service territory. Willingness and availability to work overtime and adjust schedules based on customer and operational needs. Ability to perform field duties, including standing, walking, reaching, and occasionally lifting or moving up to 50 pounds, with reasonable accommodations where applicable. Ability to work independently, make sound decisions, and hold team members accountable for results. TDI Refrigeration is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.#green