Service Key Account Manager

Job description

Are you a strategic communicator with a passion for building long-term customer relationships and a strong understanding of industry-specific solutions? We are seeking a dynamic Service Key Account Manager who can effectively manage customer needs, drive business growth, and oversee complex service projects. If you have a proven record in after sales, contract management, and cross-divisional collaboration, and possess technical insight to advise on service solutions, this is your opportunity to join our team and make a significant impact. Tasks Technical Skills & Knowledge Strong understanding of customer requirements and industry-specific solutions Knowledge of service concepts, maintenance packs, SLAs, conversions, and upgrade solutions Familiarity with contract preparation and framework agreements Basic technical knowledge to advise on technical issues and service solutions (without executing technical tasks) Customer Relationship & Communication Excellent communication skills to act as the main interface between the customer and internal divisions Ability to manage and nurture long-term customer relationships Proactive approach in addressing customer needs and potential opportunities Skilled in handling service-related queries and complaints effectively Sales & Business Development Proven experience in acquiring and increasing after-sales business Ability to identify sales potentials (spares, conversions, and service) and approach customers proactively Proactive follow-up management for offers, orders, and overdue payments Project & Contract Management Experience in planning and managing service-related projects such as overhauls and complex conversions Ability to prepare and clarify contracts and ensure adherence to framework agreements Organizational & Planning Skills Ability to plan and prepare regular customer visits, reports, and KAM activities Capable of managing multiple projects and customer interactions simultaneously Ensuring timely escalation of issues and proper follow-up Interpersonal & Negotiation Skills Strong negotiation skills for contract discussions and resolving issues Ability to build trust and maintain long-term customer partnerships Requirements Experience in working with cross-divisional teams such as order management, field service, and conversions Willingness to participate in all phases of new machine projects related to service Higher educational degree in Business Management, Business Administration, Customer Relationship Management, or any comparable education. Technical background in mechanical and electrical engineering is an advantage. Knowledge of products and technologies in the beverage and packaging industries. Strong “Can Do” attitude with a strong will to work within a team Excellent knowledge and use of MS-Office (Word, Excel and PowerPoint) Professional and confident presentation skills Keen eye on data analysis and customer trends Benefits Pension contribution Recognition programs Countinous learning and career development Leave allowance and paid annual leave Health Insurance (HMO) for employee and dependents Competitive salary and performance-based incentives Exposure to international projects and teams Work with a global leader in filling and packaging technology