Service Management (ITSM) Consultant

Job description

Your mission Your mission We are now looking for a self-driven Service Management (ITSM) Consultant to join our Swedish team! The ideal candidate has a proven track record of implementing IT or Enterprise Service Management solutions, with both technical and process consultancy experience. You will be responsible for delivering and configuring Matrix42 Professional IT and Enterprise Service Management solutions for our Swedish and Scandinavian customers. Your profile Your profile Have a good understanding of IT Service Management (ITSM), Enterprise Service Management (ESM), and ITIL practices and the use cases they serve. Have at least 1–3 years of experience working with software implementation projects, or with the administration/continuous development of Service Management software such as Easit, Nilex, Wendia, Marval, Cherwell, BMC Footprints, ServiceNow, or similar. Are passionate about working with customers and providing an excellent customer experience. Consider yourself a solution-oriented and technical person who enjoys solving real-world business challenges by digitalizing and automating workflows and manual tasks. Have scripting skills (e.g., Python), knowledge of Linux terminal commands, SQL, and an understanding of REST APIs — all of which are considered a strong advantage. Are able to work both independently and collaboratively with colleagues, with a proactive approach and strong oral and written communication skills. Are a native-level Swedish speaker with the ability to communicate fluently in English as well. Finnish is appreciated but not mandatory. Why us? At Matrix42, you will work as a Solution Consultant, partnering directly with customers to design, implement, and optimize service management solutions that address complex digital workplace challenges and deliver measurable business value. We empower our consultants with modern tools and continuously invest in innovation, including the integration of AI into our delivery workflows, enabling you to enhance efficiency, automate processes, and elevate the customer experience. If you are passionate about IT Service Management, enjoy solving customer challenges, and thrive in a collaborative environment where expertise, ownership, and continuous improvement are key, this role offers a strong opportunity to grow and make an impact Our Benefits To support your well-being and growth, here are some of our benefits: Additional occupational pension via Länsförsäkringar (ITP1 model) Private Health Care Insurance via Länsförsäkringar to have quick access to comprehensive healthcare 30 days of vacation every year to relax and recharge A sports benefit of 2000 SEK/year to keep fit and have fun Career framework to support your professional and personal growth Hybrid work is a natural part of how we operate, but we also believe in the power of coming together. That’s why we regularly connect in the office in central Stockholm - whenever it makes sense. And that’s just the beginning. Ask us what else is waiting for you! Your contact person Send us your application, in English including your salary requirements and earliest possible starting date, directly through our online portal via the " Apply for this job " button. If you have any questions, please do not hesitate to contact Annika Neimi . We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations. We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.