Service Manager [26139]

Job description

Lead and coordinate the service team within the assigned scope of work, ensuring efficient execution of activities and alignment with contractual commitments. Act as the primary interface between the service team, customer Technical Responsible(s), and HE Space Contracts Manager. Ensure timely and accurate service reporting in accordance with customer and company requirements. Monitor service performance and ensure delivery of high-quality results that meet agreed service levels and key performance indicators (KPIs). Ensure compliance with all reporting obligations and deadlines established by HE Space and the customer. Plan, prioritize, assign, and monitor tasks across the team, maintaining clear documentation and traceability of responsibilities. Organize adequate resource coverage during absences and proactively identify staffing needs, escalating requirements to the Contracts Manager when necessary. Identify, communicate, and manage risks, issues, and challenges, ensuring timely escalation to the customer, Contracts Manager, HR, or other relevant stakeholders. Support customer satisfaction by understanding evolving customer needs and advising management on opportunities to enhance service delivery and performance. Drive continuous improvement initiatives and contribute innovative ideas to increase service efficiency, customer value, and business growth opportunities. Contribute to resource management activities, including annual performance reviews, skills assessments, succession planning, and the identification of training and development needs. Foster a collaborative, positive, and high-performing team environment that encourages professional growth and accountability. Bachelor's degree in Business Administration, Engineering, Science, or a related discipline. Minimum 5 years of experience in project management, service management, or team leadership within a customer-facing environment. Proven experience managing teams and coordinating service delivery activities while maintaining strong customer relationships. Demonstrated ability to build and maintain effective working relationships with customers, stakeholders, and multidisciplinary teams. Strong organizational, planning, and prioritization skills, with the ability to manage competing priorities independently. Proactive, flexible, and solution-oriented approach, with strong problem-solving and decision-making capabilities. Excellent communication and interpersonal skills, both written and verbal. Experience working in an international and multicultural environment is considered an advantage. Familiarity with service management processes, KPI monitoring, and continuous improvement methodologies is desirable. This role is based in Noordwijk, The Netherlands If you believe you have what it takes for this position, please send your CV (in English and in Word or PDF format) to Andrés Izquierdo by clicking on the ‘Apply for this job’ button and quoting job reference. An exciting and dynamic international working environment awaits you! Last apply date: 25/09/2026! CS GROUP, together with HE Space and Sopra Steria, has been successfully providing digital end-to-end systems and engineering services for more than 40 years. With over 2000 employees worldwide, we combine advanced and unique skills in both information technology and space data engineering. We combine entrepreneurial agility with cutting-edge technological expertise. CS GROUP is a leading provider of operational systems and an important and trusted long-term partner for space and defence organisations. At CS GROUP, we are driven by innovation and we value our most important asset: our people.