Service Manager

Job description

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in. Position Responsibilities Summary: Responsible for after-sales service for all ECA China products, with primary focus on ESP while also covering other ECA products. Conduct regular customer visits to maintain effective communication, understand equipment operating conditions, and proactively identify potential service needs. Coordinate with project managers of new-build projects to ensure proper project handover, and get involved during installation and commissioning stages to understand on-site conditions. After project acceptance and handover, take responsibility for the connection and execution of maintenance contracts to ensure continuous and stable operation of customer equipment. Visit customer sites as required to provide equipment inspection services, complete inspection logs, and issue inspection reports. Based on site inspections and customer requirements, propose retrofit concepts or spare parts lists and organize technical discussions and reviews. Prepare and submit technical proposals and quotation documents for retrofit or spare parts solutions. Regularly follow up on customer sales opportunities, participate in technical exchanges and commercial negotiations, and drive contract signing. Cooperate with the global product center and purchasing department on supply chain management of designated mechanical components, including supplier development. Handle global inquiries, quotations, order execution, and delivery tracking for mechanical components. Establish and maintain customer equipment records and service database. Summarize and analyze service business data and report regularly to management. Participate in internal technical exchanges and experience sharing to support knowledge transfer. Required Qualifications and Competencies: Bachelor’s degree or above in Mechanical Engineering, Environmental Engineering, or related disciplines. Good command of spoken and written English, able to conduct technical and commercial communication. Minimum 8 years of relevant working experience in the air pollution control industry, with ESP experience as a primary requirement. Familiar with ESP mechanical components such as collecting plates, discharge electrodes, casing, and rapping systems. Experience in site installation and commissioning, with knowledge of installation procedures and quality control requirements. Ability to conduct internal ESP mechanical inspections and assess wear and deformation of key components. Experience in after-sales service or maintenance management of industrial equipment. Spare parts sales or technical service sales experience is preferred. Experience in supplier development and procurement coordination, with understanding of the domestic machining market. Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and able to read AutoCAD drawings. Willingness to travel frequently within China and occasionally internationally. Ability to work independently, with strong self-motivation, customer orientation, and business awareness. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.