Service Manager- Exposure Response

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Service Manager – Exposure Response Team and overall work scope The team operates within a newly established Exposure Management function in the broader cybersecurity organization, focused on modernizing how the enterprise identifies, prioritizes, and mitigates security vulnerabilities shifting from traditional patch approaches to a more strategic focus on true business risk and exploitability. Service Managers will lead key functional areas overseeing teams and driving service delivery, prioritization, and operational execution. The Service Manager – Exposure Response leads the enterprise capability responsible for rapid response to critical exposures, including zero-day vulnerabilities and validated attack paths. This team acts as the coordination layer between intelligence, engineering, and incident response functions. What’s exciting about this role? Lead an advanced response team operating at zero‑day speed, leveraging AI‑driven tools to counter AI‑enabled threats and rapidly eliminate real, exploitable attack paths across the enterprise, turning high‑confidence intelligence into decisive action at scale. Ideal Candidate: Experienced incident commander or senior incident responder with a strong background leading high‑severity cyber incidents . Brings proven ability to operate under pressure, lead large cross-functional incident calls, and drive coordinated response at speed. Strong organizational and communication skills are critical, as this role will manage teams responding to zero‑day and critical exposures as active cyber events, including AI‑driven threats. Success Measures Time to contain / mitigate critical exposures Reduction in dwell time for known exploitable attack paths Effective coordination across multiple teams during high-risk events Key Responsibilities Lead Exposure Response function for active and emerging threats Coordinate mitigation and remediation for critical exposures and attack paths Partner with Threat Hunting, Threat Intelligence, and Incident Response Establish operational model for rapid exposure mitigation at scale Lead executive-level reporting and risk communication for active exposures Define engagement model for when Exposure Response is activated Lead, mentor and oversee the team , providing direction, prioritization, and oversight to ensure effective execution across exposure intelligence and response functions Required Qualifications 7+ years in cybersecurity operations, incident response, or vulnerability management Experience managing high-severity incidents or enterprise risk scenarios Strong coordination and stakeholder management skills Preferred Qualifications Experience with zero-day response or large-scale remediation efforts Understanding of threat intelligence and attack lifecycle Experience working with executive stakeholders Skills Critical Incident, Critical Incident Management, Incident Analysis, Incident Management, Incident Management Process, Major Incident Management Compensation Compensation offered for this role is 134,000.00 - 209,750.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.