Service manager - Field Service

Job description

Service Operations coordinator -Field Service Sandvik is a global, high-tech engineering group, providing front-line products and services for the mining and construction industries. The Sandvik Group has been in operation since 1862 and today employs some 40,000 people, working in approximately 160 countries. Our diverse solutions delivered by our highly qualified and proficient employees enhance our customers’ productivity, safety and their profitability. Mining is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service and technical solutions for the mining industry. Your role We are looking for hands‑on Field Service manager /coordinator providing technical and operational leadership in the service, commissioning, and performance optimization of mechanical, hydraulic, electrical, and automation systems for Sandvik mining equipment, ensuring safe execution, system reliability, and customer performance. Lead field service operations for Surface drill rigs, roadheaders, and Sandvik mining equipment at key customer sites. Manage troubleshooting, maintenance, repairs, and commissioning across mechanical, electrical, hydraulic, and automation systems. Plan and supervise servicing and commissioning activities, ensuring availability of tools, parts, and resources. Act as first-line escalation by leading root cause analysis (RCA) and implementing preventive and cost‑effective solutions. Provide technical leadership through training, coaching, and mentoring of customers and internal teams. Collaborate with Sales and Service teams to drive equipment performance improvements and customer satisfaction. Ensure accurate technical reporting, safety compliance, and adherence to Sandvik policies and regulatory standards. Drive continuous improvement, operational efficiency, and post‑service performance validation. Drilling experience with surface mining equipment is an advantage Ability to read blueprints and interpret equipment schematics. Ability to facilitate technical training and impart detailed information. Technical certification or diploma in mechanical or electrical fields and a minimum 3 years related experience with industry-specific equipment. Fluent English is a must Clean Driving License and readiness to travel up to 85% of the time. Soft Skills & Leadership Collaborative team player with strong communication and active listening skills Proven ability to build and maintain strong relationships with internal and external customers Act ethically and comply with laws, regulations, and company policies. Proactive, flexible, and self‑motivated with a customer‑centric mindset Results‑oriented leader committed to achieving high customer satisfaction Open-minded and ready to welcome different perspectives and seek every opportunity to learn and evolve.