Service Manager - Insider Threat Detection (ITD)

Job description

Service Manager – Insider Threat Detection (ITD) Location: Wrocław / Katowice - 2 days in office / 3 days remote Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY. Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of over 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. The opportunity Insider Threat Detection (ITD) is a critical, high‑visibility service within Cyber & Investigative Services (CIS), supporting the firm’s obligation to protect sensitive information, intellectual property, and client trust. This role leads the global delivery of the ITD service, ensuring consistent, scalable, and high‑quality operations across regions. You will act as the primary service owner and stakeholder interface, balancing risk reduction with business enablement. The role sits at the intersection of detection engineering, investigations, automation, and machine learning‑enabled triage. As the ITD service continues to mature, this role plays a central part in shaping strategy, operational excellence, and continuous improvement. Your key responsibilities Insider Threat Detection (ITD) is a critical, high‑visibility service within Cyber & Investigative Services (CIS), supporting the firm’s obligation to protect sensitive information, intellectual property, and client trust. This role leads the global delivery of the ITD service, ensuring consistent, scalable, and high‑quality operations across regions. You will act as the primary service owner and stakeholder interface, balancing risk reduction with business enablement. The role sits at the intersection of detection engineering, investigations, automation, and machine learning‑enabled triage. As the ITD service continues to mature, this role plays a central part in shaping strategy, operational excellence, and continuous improvement. Skills and attributes for success Strong service ownership mindset with ability to manage global, high‑risk security services Excellent stakeholder management and executive‑level communication skills Ability to balance security risk, legal considerations, and business impact Proven capability to lead through ambiguity and operational complexity To qualify for the role you must have 7+ years’ experience in information security, investigations, cyber defense, or risk services Demonstrated experience managing enterprise security or investigative services Strong understanding of insider threat risks, data exfiltration, and detection concepts Experience working with SIEM, DLP, or insider risk technologies Proven experience working with senior stakeholders across regions Ideally, you’ll also have Experience supporting or partnering with internal investigations or HR/legal teams Familiarity with machine learning‑assisted triage or automation workflows Prior experience operating within a global professional services environment What we look for We are looking for a confident service leader who can own outcomes, influence senior stakeholders, and continuously evolve a complex security service. You bring structure where ambiguity exists, remain calm in sensitive situations, and are trusted to make balanced decisions that protect the firm while enabling the business. What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. About EY EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions . Any misconduct should be reported through the EY Ethics Hotline.