Service Manager of Hospitality

About Atria:Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care in New York, South Florida, Los Angeles (2026), and through 24/7 telemedicine globally.Our multi-specialty team of 60+ top in-house physicians provides proactive, preventive, and precision-based care for Atria members and their families. We aim to optimize lifespan and healthspan through meticulous screening, leading-edge therapeutics, and tailored interventions designed to prevent disease and detect it at the earliest possible stages. Each member's care is led by a dedicated Chief Medical Officer who collaborates with specialists in cardiology, neurology, pediatrics, women's health, endocrinology, integrative health, performance and movement, nutrition, and more.Through our nonprofit Atria Research Institute and Public Health Institute, we also work to accelerate the translation of medical breakthroughs and expand access to preventive care for as many people as possible.The Service Manager of Hospitality position at Atria Institute is a pivotal role and is responsible for ensuring the Hospitality team is operating effectively including menu programming, purchasing, receiving, hiring, training and leading the team, overall facility maintenance and delivering on special moments. ESSENTIAL FUNCTIONS:Assisting in management and execution of curated hospitality momentsLeadership, training, hiring, scheduling and oversight of hospitality operationsSupport regular performance reviews with team membersLead daily line-ups and participate in department meetingsMaintain and train team in high standards of food, service, health and safetySupport Events with staffing and execution for all event activationsCurate thoughtful food and beverage offerings for members and gift amenities for ongoing member engagementsEstimate food and amenity needs, place orders with distributors, and schedule the delivery of fresh food and supplies within the hospitality budgetMaintain operations by preparing policies and standard operating procedures, aiming for consistency, productivity and qualityManaging hospitality teams hourly payroll and overtime within budgetDaily management of hospitality service flow for Atria’s members & reorganization of room assignments as neededLearn and understand the fundamentals of all clinical testing available at AtriaDirect and alert hospitality services team on each members’ appointment details and testing and how this impacts the service of food & beverage service, ie: fasting, full bladder, etc.Immediate responsibilities will include maintaining hospitality operations, updating member manuals & training guides, maintaining & creating necessary spreadsheets for inventory and ordering, curating amenities, hiring, and training staff, and assisting the General Manager with all aspects of opening a first-class health and wellness centerQUALIFICATIONS:Previous experience in a customer service or luxury hospitality role, preferably in a healthcare or high-end service setting.Excellent interpersonal and communication skillsKeen attention to detail and the ability to provide personalized service to each memberCalm, even-keeled leader who has experience managing teams A warm and welcoming personality, with a genuine desire to create exceptional experiences for Atria’s membersMust be financially accountableOperate with speed and grace in high pressure scenariosCompensation: $85,000 to $95,000 (based on qualifications and years of experience)RequirementsREQUIREMENTSCollege Degree preferred2+ years in hospitality operations experienceLeadership experience in hospitality, including recruiting and retaining staffDeep knowledge of hospitality for top tier food and beverage operationsBenefitsAt Atria, we are proud to offer every member of the Atria team:Excellent health and wellness benefits, 100% paid by Atria effective date of hireOneMedical membership for employees & dependents giving access to 24/7 virtual careFertility & family planningCompany-covered preventive health screenings through partner hospitals (Calcium score)Fitness Perks including Wellhub +401k contributions and 4% match starting after 6 monthsFlexible Time Off Continuing medical education (CME) and CEU support for professional licensureTime to give back and make an impact in underserved communities

About Atria:

Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care in New York, South Florida, Los Angeles (2026), and through 24/7 telemedicine globally.

Our multi-specialty team of 60+ top in-house physicians provides proactive, preventive, and precision-based care for Atria members and their families. We aim to optimize lifespan and healthspan through meticulous screening, leading-edge therapeutics, and tailored interventions designed to prevent disease and detect it at the earliest possible stages.

Each member's care is led by a dedicated Chief Medical Officer who collaborates with specialists in cardiology, neurology, pediatrics, women's health, endocrinology, integrative health, performance and movement, nutrition, and more.

Through our nonprofit Atria Research Institute and Public Health Institute, we also work to accelerate the translation of medical breakthroughs and expand access to preventive care for as many people as possible.

The Service Manager of Hospitality position at Atria Institute is a pivotal role and is responsible for ensuring the Hospitality team is operating effectively including menu programming, purchasing, receiving, hiring, training and leading the team, overall facility maintenance and delivering on special moments.

ESSENTIAL FUNCTIONS:

• Assisting in management and execution of curated hospitality moments
• Leadership, training, hiring, scheduling and oversight of hospitality operations
• Support regular performance reviews with team members
• Lead daily line-ups and participate in department meetings
• Maintain and train team in high standards of food, service, health and safety
• Support Events with staffing and execution for all event activations
• Curate thoughtful food and beverage offerings for members and gift amenities for ongoing member engagements
• Estimate food and amenity needs, place orders with distributors, and schedule the delivery of fresh food and supplies within the hospitality budget
• Maintain operations by preparing policies and standard operating procedures, aiming for consistency, productivity and quality
• Managing hospitality teams hourly payroll and overtime within budget
• Daily management of hospitality service flow for Atria’s members & reorganization of room assignments as needed
• Learn and understand the fundamentals of all clinical testing available at Atria
• Direct and alert hospitality services team on each members’ appointment details and testing and how this impacts the service of food & beverage service, ie: fasting, full bladder, etc.
• Immediate responsibilities will include maintaining hospitality operations, updating member manuals & training guides, maintaining & creating necessary spreadsheets for inventory and ordering, curating amenities, hiring, and training staff, and assisting the General Manager with all aspects of opening a first-class health and wellness center

QUALIFICATIONS:

• Previous experience in a customer service or luxury hospitality role, preferably in a healthcare or high-end service setting.
• Excellent interpersonal and communication skills
• Keen attention to detail and the ability to provide personalized service to each member
• Calm, even-keeled leader who has experience managing teams
• A warm and welcoming personality, with a genuine desire to create exceptional experiences for Atria’s members
• Must be financially accountable
• Operate with speed and grace in high pressure scenarios

Compensation: $85,000 to $95,000 (based on qualifications and years of experience)

Requirements

REQUIREMENTS

• College Degree preferred

• 2+ years in hospitality operations experience
• Leadership experience in hospitality, including recruiting and retaining staff
• Deep knowledge of hospitality for top tier food and beverage operations

Benefits

At Atria, we are proud to offer every member of the Atria team:

• Excellent health and wellness benefits, 100% paid by Atria effective date of hire
• OneMedical membership for employees & dependents giving access to 24/7 virtual care
• Fertility & family planning
• Company-covered preventive health screenings through partner hospitals (Calcium score)
• Fitness Perks including Wellhub +
• 401k contributions and 4% match starting after 6 months
• Flexible Time Off
• Continuing medical education (CME) and CEU support for professional licensure
• Time to give back and make an impact in underserved communities

The Atria Health and Research Institute is pioneering a precision-based approach to preventive medicine and longevity. We work at the forefront of leading-edge science and technology, and we believe a collaborative approach to modern preventive medicine can extend healthy life for all.Our Atria Health Institute is a membership-based health care practice delivering personalized, preventive medicine grounded in up-to-the-minute science. The Atria Health Institute is a membership-based preventive health care practice. Our collaborative, team-based practice pairs every member with an internist and a multidisciplinary team of specialists spanning 15+ areas of expertise to deliver medicine grounded in up-to-the-minute science. Our members live all over the country and the world, and we deliver in-person care in New York and South Florida, with Los Angeles and the Bay Area coming in 2026.The Atria Research and Global Health Institute is our think tank and research center to advance the cause of preventive medicine for all. Through our global network of 100+ distinguished fellows and researchers, we identify and advance preventive solutions that prevent disease and save lives—democratizing our medical expertise for the greater good.We are on a mission to accelerate a global shift from reactive sick care to proactive, preventive health care. Our goal is to prevent disease and extend healthy life for all by turning leading-edge science into medicine. With our longitudinal research, we aim to prove that personalized prevention reduces chronic disease and extends healthy life, and with our clinical practice, we constantly ask one question: What is biologically possible? The Atria team invites you to embrace our Core Beliefs: Lead with compassion Build better together One size fits one Improvement is the only constant The little things are the big things Our work isn’t done until we’ve changed the world

The Atria Health and Research Institute is pioneering a precision-based approach to preventive medicine and longevity. We work at the forefront of leading-edge science and technology, and we believe a collaborative approach to modern preventive medicine can extend healthy life for all.

Our Atria Health Institute is a membership-based health care practice delivering personalized, preventive medicine grounded in up-to-the-minute science. The Atria Health Institute is a membership-based preventive health care practice. Our collaborative, team-based practice pairs every member with an internist and a multidisciplinary team of specialists spanning 15+ areas of expertise to deliver medicine grounded in up-to-the-minute science. Our members live all over the country and the world, and we deliver in-person care in New York and South Florida, with Los Angeles and the Bay Area coming in 2026.

The Atria Research and Global Health Institute is our think tank and research center to advance the cause of preventive medicine for all. Through our global network of 100+ distinguished fellows and researchers, we identify and advance preventive solutions that prevent disease and save lives—democratizing our medical expertise for the greater good.

We are on a mission to accelerate a global shift from reactive sick care to proactive, preventive health care. Our goal is to prevent disease and extend healthy life for all by turning leading-edge science into medicine. With our longitudinal research, we aim to prove that personalized prevention reduces chronic disease and extends healthy life, and with our clinical practice, we constantly ask one question: What is biologically possible?

The Atria team invites you to embrace our Core Beliefs:

• Lead with compassion
• Build better together
• One size fits one
• Improvement is the only constant
• The little things are the big things
• Our work isn’t done until we’ve changed the world