Service Manager-VG Dedicated

Job description

Service Manager-VG Dedicated Driving Operational Excellence Through Safe and Reliable Outage Execution. Delivering Best-in-Class Service and Customer Satisfaction Across Critical Operations. Join our GSVS team! At Baker Hughes our purpose is clear. We take energy forward making it safer, cleaner and more efficient for people and the planet. Our IET Solutions team provides industry-leading products and services that optimize the extraction, production and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity. Partner with the best As a Service Manager – VG Dedicated you will coordinate and oversees work with Venture Global. Job role may include sales, job design, execution, and follow up activities. Provides the planning necessary for the job including instructions to the crew and equipment used. Coordinates and directs the activities of service operators. May evaluates individual performance levels of the crew and trains operators to improve their job performance. Fuel your passion As a Service Manager – VG Dedicated, you will be responsible for: Assuring flawless outage execution while leading the highest levels of Safety and Quality performance. Ensuring on-time outage delivery, resolving customer issues, and delivering exceptional customer satisfaction and best-in-class service. Building and maintaining strong customer relationships through regular site visits, outage preparation meetings, and post-outage reviews. Managing and driving outage execution activities, including planned, emergent, and upgrade outages. Overseeing outage scope of work development, preparation, scheduling, cost management, productivity tracking, and execution from start to finish. Coordinating resource selection, including Field Service Engineers (FSEs), craft labor, contractors, suppliers, tooling, logistics, and mobilization planning. Reviewing Job Cost Estimates (JCEs), tracking outage costs, conducting outage reconciliations, and facilitating pre- and post-outage customer meetings. Implementing lessons learned and Failure Mode and Effects Analysis (FMEA) improvements following outage completion. Supporting outage scoping activities, site surveys, equipment condition checks, and preliminary safety and risk assessments. Ensuring all execution documentation is prepared, reviewed, maintained, and delivered, including SQCPs, Field Procedures, Quality Procedures, HSE documentation, FME records, and Customer Outage Reports. Utilizing systems and applications such as Primavera P6, MS Project, FAP, Oracle Field Services, and Field Services Portal for outage planning and execution. Responding promptly to forced outages and emergency situations, investigating and escalating issues as needed to restore operations safely and efficiently. Coordinating fulfillment activities related to Customer Service Agreements, Time and Material projects, Component Repair, and Accessory Shop operations. Working closely with repair shops and operational teams to resolve issues, represent customer needs in production meetings, and communicate status updates. Reviewing business options for profitability, contractual compliance, policy adherence, and innovative approaches to improve customer satisfaction. Completing customer and internal documentation and coordinating customer visits, shop reviews, and program reviews as required. Communicating across the organization and presenting technical and operational updates to senior leadership teams. Applying technical expertise and sound judgment to select appropriate project management and execution approaches. Managing diverse customers across the region while supporting commercial discussions and customer-specific requirements. To be successful in this role you will: Have a bachelor's degree from an accredited university or college. Have a minimum of 5 additional years of experience in Functional Management. Have experience working with rotating equipment. Demonstrate the ability to document, plan, market, and execute programs. Be able to analyze complex situations and resolve problems effectively. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Education Assistance Generous Parental Leave Mental Health resources Dependent Care Additional elected or voluntary benefits This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time. You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here , and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies. The Baker Hughes internal title for this role is: Services Advisor - Customer Operations