Service Now Business Analyst

Act as a liaison between business stakeholders and technical teams to gather, document, and validate requirements for ServiceNow ITSM and CSM implementations. Analyze and translate business needs into user stories, functional specifications, process flows, and solution designs. Facilitate workshops and stakeholder meetings to identify process improvement opportunities. Support ServiceNow configuration and customization in partnership with technical teams. Conduct gap analysis and assess existing ServiceNow capabilities vs. client needs. Collaborate with QA teams to define test scenarios and validate functionality. Participate in UAT sessions and support go-live activities and post-deployment support. Monitor ServiceNow performance and usage, identify enhancement opportunities, and contribute to roadmap planning. Stay up to date with new features and capabilities in the ServiceNow platform 2–5 years of experience as a ServiceNow projects business analyst Strong knowledge of ServiceNow ITSM (Incident, Problem, Change, Request, CMDB, etc.). Hands-on understanding of ServiceNow CSM (case management, knowledge base, SLAs, customer portals). Experience with Agile/Scrum delivery methodologies. Strong analytical and problem-solving skills. Excellent verbal and written communication abilities. Experience working with global and cross-functional teams. Bachelor’s degree in Computer Science, Information Systems, Business, or related field. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change. Visit us at Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.