Service Ontario - Customer Services Representative

Job description

Mamaweswen, The North Shore Tribal Council NIIGAANIIN SERVICES EMPLOYMENT OPPORTUNITY SERVICE ONTARIO; CUSTOMER SERVICE REPRESENTATIVES Supporting the Robinson Huron Treaty Area Want to join a dynamic team!? Niigaaniin is looking for a Service Ontario C ustomer Service Representative ! Hours : Rotating Shifts, including travel, evenings and Saturdays. Location : Stationed and departing from Serpent River First Nation. Employee Perks : Health and Wellness Benefits, Pension Plan, Cultural Training, Paid time off and more! Salary: $48,000 - $54,000 About the team! The team will be providing the full scope of programs and services under Service Ontario to community members residing on or traveling through the Robinson Huron Treaty Area. If you are an out of the box thinker with a proven track record of working with Indigenous people in social services... Then you need to apply and join our Niigaaniin Team! WHO IS NIIGAANIIN ? Check us out! Website Podcast Facebook Instagram Requirements: It is preferred for the applicant to be a registered band member of the First Nations serviced by Niigaaniin Services, including Batchewana First Nation, Garden River First Nation, Thessalon First Nation, Mississauga First Nation, Serpent River First Nation, Sagamok Anishnawbek, Atikameksheng Anishnawbek, and Wahnapitae First Nation, Experience in customer service would be an asset, General knowledge of government services and programs at the municipal, provincial and federal level, Financial record-keeping skills and ability to handle cash and carry out accurate financial transactions for community members; Superior oral and written communication skills, excellent time management skills with the ability to multi-task in a fast-paced environment, Must be Proficient in MS Office Applications, Word, Excel, Power Point, Outlook and internet, Must have experience driving a truck with attached enclosed service trailer, Will require to become appointed as a Commissioner of Oaths, Must have a clear Criminal Reference Check and Vulnerable Peoples Sector Check applicable to the responsibilities of this position, Must be able to pass clear Security Clearance, and Driver’s license required and upon hiring a Drivers Abstract, and Access to a vehicle would be considered an asset. Knowledge; Knowledge and understanding of Anishnaabemowin, culture and traditions of Indigenous people of the Robinson Huron Treaty, Knowledge of Service Ontario programs, services, processes, procedures, guidelines, and directives/legislation; and Knowledge and familiarity with community services networks and knowledge the Niigaaniin Services would be an asset. Skills and Abilities: Ability to provide an optimum level of service to community members and be fully responsive to their needs; Ability to actively listen, and be empathetic, sensitive, and patient with community members, Ability to remain composed, convey understanding, and address customers in a respectful manner when resolving difficult situations; Ability to be flexible and adapt to meet the needs of a broad, diverse community base whose service, Ability to work in a performance-based system with a proven track record of meeting targets and outcomes is essential, Strong attention to detail to ensure that forms are completed fully and accurately and that service and transaction requirements are met by the customer; Strong oral and written communication skills, Strong planning and organization skills to organize and prioritize workload; and to respond to unforeseen demands; Ability to gather information and use research methods, techniques, and tools to identify, source and compile information for customers; Ability maintain, organize data and information in databases; and to store, file and retrieve electronic and paper-based information, including stock management; Ability to implement analytical methods and techniques to probe for information and determine customer objectives, needs, requests or concerns; to assess situations or circumstances, and determine appropriate courses of action; and to discern facts in order to detect incidents of suspected fraud or other irregularities, Requires minimum supervision, able to work independently and maintains a supportive and cooperative environment with colleagues and the communities, and Ability to work with a diverse population. Application Deadline: Friday August 7, 2026 (12 pm) Apply Online: Applications can be addressed to: Christine Hodge, Human Resources Generalist; Niigaaniin Services Mamaweswen, The North Shore Tribal Council A full job description is available upon request, Please email Mamaweswen, The North Shore Tribal Council would like to say Miigwech to all that apply. Only those who qualify for an interview will be contacted. \*\*\*Miigwech\*\*\*