Service Operations Analyst

Job description

The After-Sales Analyst works closely with the larger After-Sales Team to support dealerships in delivering excellent customer experience. The Analyst will work with a number of tools used in daily operations, including CDK, CDK Service, Online Appointment Schedulers (COSA, myKaarma, Xtime, FSR+), Customer Engagement Platform, Comm360, and RPR. In addition, the Analyst will be required to use Excel and other software to analyze data. Job Responsibilities Interact with all parts of the organization, from store personnel and leadership to assorted corporate departments (Operations, Marketing, IT, Data Analytics) Work with stores to support configuration changes to assorted tools Analyze store performance and prepare reports for management Prepare special reports by collecting, analyzing, and summarizing information and trends Contribute to team effort by accomplishing related results as needed Other duties as assigned Qualifications Required: High school diploma required Knowledge of and experience in automotive service, primarily in the dealership space Excellent communication skills, both written and verbal Basic knowledge of Excel with the ability to learn quickly Preferred Some knowledge of CDK and assorted After-Sales tools Experience in customer service/support, with an understanding of the importance of the “internal customer” 2–5 years of automotive experience Exciting Benefits and Perks Await You: Competitive compensation and 401k matching Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.