SERVICE OPERATIONS COORDINATOR

Job description

**The position** The Service Operations Coordinator will be responsible for ensuring the successful end-to-end delivery of contracted services, meeting customer commitments in terms of scope, quality, schedule, cost, and safety. The role coordinates planning, resource allocation, logistics, materials, technicians, and Health & Safety requirements to ensure smooth execution and achieve operational and invoicing targets. Acting as the main operational contact for customers and internal stakeholders such a FSE, PM´s etc. You will manages scope of works, risks, deviations, warranty on field activities through processes and tools. Driving continuous improvement and ensuring compliance with company processes, tools, and safety standards. A proactive, results-oriented mindset is essential to ensure services are executed efficiently, safely, and without operational gaps. **Main responsibilities** - Manage the end-to-end execution of contracted services to ensure customer commitments are met. - Coordinate resources, including technicians, materials, logistics, and H&S requirements, ensuring readiness before execution. - Act as the primary operational contact for Field Engineers and support execution-related issue resolution. - Manage risks, deviations, and scope changes, implementing corrective actions and minimizing financial impact. - Monitor costs and support achievement of invoicing and operational performance targets. - Participate in warranty-related activities at customer sites. - Drive continuous improvement through effective use of processes, systems, and planning tools. - Ensure work is delivered safely, on time, within budget, and according to quality standards. **Qualifications and Requirements** - Ideally will have technical educational background but we open for other fields. - At least 5-6 years of experience in a similar role, ideally in after sales departments. - Must have strong stakeholder management skills and proactive personality. - Will be key to have great organizational and time management skills. - Must be able to speak in English (B2). - Ideally experience with SAP & Salesforce & CRM. - Must be willing to work on flexible hours if required based on the business needs. - The position is to be based in Vitoria-Gasteiz but will be hybrid (2-3 days home office).