Service Operations Engineer (M/F/X)

Job description

Job Description Key Tasks: Schedule timely, prepare rigorously and organize efficiently preventive or curative maintenance interventions on Kinetic PowerPack units that are covered by a service contract with RRSL (1 st line support); Coordinate those interventions with the Field Service Technicians team; Analyse and resolve machine/system breakdowns, warnings (such as power losses, red & yellow alarms, observations) on Kinetic PowerPack units (1 st line or 2 nd line support); Determine root cause and prepare technical reports, following system failures; Organize the implementation resolutions to technical issues in the field; Be part of the 24/7 support team, on a rotational basis (typically 1 every 6 weeks) to guarantee a 24/7 support world-wide, according an agreed work convention; Manage warranty claims, in coordination with the concerned internal departments; Organize regular review meetings with the concerned RR subsidiaries to ensure satisfactory support is given to the clients in the concerned region; Be a trainer at our training center in the factory. The trainees can be international RRPS service colleagues, service partners, or end clients. Stakeholders Management : Coordination with the internal support teams (engineering, procurement, Field Service Technicians team,…); Support to RR subsidiaries (regular status review meetings, as well as on-demand support) Qualifications: Engineering degree Electrical / Electromechanical or Bachelor’s Degree in Electrical Engineering with 5 years experience in a similar role with a Multinational Company; Experience in a technical after sales department is an asset; Strong interpersonal and organizational skills Good multi-tasking and time management Customer and service oriented Languages: French and English. Another language in an asset; Type of Contract Permanent