Service Order Management Sr. Specialist

Job Purpose: As a Service Order Management Sr. Specialist, the role holder will play a role supporting Smiths Detections strategic objectives around Accelerating Growth, Effective Execution and our People, contributing to significant lasting change and overall customer experience. The primary responsibility of this role is to provide comprehensive, end-to-end support for Global Contracts, ensuring smooth execution from contract creation through to final invoicing. This includes: Work closely with Programme Managers, Sales, and Finance teams to ensure smooth Contract and Billing operations. Review customer contracts to understand billing terms, pricing structures, and payment schedules and ensure contract data is accurate and aligned with agreed terms. Set up and maintain contract details in billing and finance systems. Manage recurring, milestone-based, and ad-hoc billing processes and ensure invoices are accurate, compliant, and issued within deadlines. Investigate and resolve invoice queries and disputes with internal teams and customers. Correct billing errors and process credit notes where required. Maintain audit-ready documentation for all Contract and Invoicing activities. Provide Monthly KPI’s and Reports for all Billing Duties. Generic Duties: Creating Master Documentation to support the creation of a Global Service Contract. Contract Creation in SAP and Activation in ServiceMax Creation and Activation of PM Plans in SVMX Dispatching Work Orders to 3rd Parties Monitoring Global Contracts to ensure that all KPI’s are achieved Interrogation of raw Data to identify and resolve issue in the ServiceMax Supporting all Smiths Sites to close Aged Work Orders (PM and CM) Complete all Tasks on a Right First-Time basis Ad-hoc tasks as required. Continuous Improvement: Work within your Team to ensure KPI’s are met including Invoice Accuracy, Contract Compliance and On Time Billing Compliance. Supporting the Service Back Office strategic approach and work together within own workstream to execute the continuous improvement plan (CIP). Support system and process enhancements to improve the tools and the quality of the process Collaboration : Attend weekly and monthly Internal meetings Share best practices among the Team to improve and drive efficiency 5-8 years of experience Minimum a bachelor's degree (B.A, , B.B.A, B.C.A, BSC or similar) Demonstrable experience in Invoicing, Billing and Reporting Strong hands-on working experience with SAP High attention to detail and accuracy Good Excel / data handling skills Strong communication and problem-solving skills Highly organised with the ability to manage multiple priorities Proactive and solution-focused Strong stakeholder management skills Ability to work under deadlines and pressure Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website. Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.