Service Parts Planner

Job description

Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: As an engineering and manufacturing partner, Magna’s Complete Vehicle group helps traditional OEMs and new entrants to bring their automotive visions to life. At Magna, you will work in an innovative, international and dynamic team, always pursuing the goal of delivering high-quality products. We work in a diverse environment with global development opportunities. Together with our employees we constantly strive to create a better world of mobility. Job Responsibilities: The Service Parts Planner is responsible for coordinating the planning, movement, system processing, and delivery of service parts to support customer requirements. This position manages service-part activities from material coordination through shipment, ensuring accurate SAP transactions, transportation coordination, documentation, and timely communication with the Customer's Materials team. The Service Parts Planner works independently across Supply Chain, Warehouse, Procurement, Finance, Transportation, and Planning functions to ensure service-part requirements are executed accurately and on time. The position is also responsible for maintaining documentation and KPI tracking related to Stock Transport Order (STO) execution and service-parts performance. Key Responsibilities Coordinate service-parts planning and fulfillment to ensure customer requirements are met through accurate material coordination, inventory management, order processing, and on-time delivery. Serve as the primary customer liaison by providing timely updates on order status, material availability, shipments, shortages, and delivery performance while ensuring a high level of customer service. Manage SAP transactions and Stock Transport Orders (STOs) by processing material movements, maintaining inventory accuracy, resolving discrepancies, and ensuring transaction integrity. Coordinate transportation and shipment activities including carrier scheduling, shipment tracking, expedited deliveries, and preparation of shipping documentation to support customer commitments. Collaborate across Supply Chain, Warehouse, Procurement, Finance, and Planning teams to resolve issues, mitigate risks, and ensure uninterrupted service-part availability. Monitor performance and drive continuous improvement through KPI tracking, reporting, documentation management, process optimization, and proactive identification of material, system, or transportation risks. Qualifications Bachelor’s degree in Supply Chain, Logistics, Business, Operations, or related field preferred; equivalent experience considered. 2–3+ years of experience in supply chain, materials planning, logistics, procurement, warehouse operations, or service-parts management. Experience with SAP MM (required/preferred) and SAP WM (preferred). Strong understanding of inventory management, material planning, transportation, and supply chain processes. Proficiency in Microsoft Office, Google Workspace, and data tracking/reporting tools. Strong customer service, communication, organizational, and problem-solving skills in a fast-paced manufacturing environment. Site Benefits Details on our benefits package will be provided during the recruitment process. And now: It’s your turn! We are looking forward to receiving your online application! Please include your Resume. Awareness, Unity, Empowerment: At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. AI-Assisted Screening Disclosure As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies. Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making. If you have any questions or concerns about this process, feel free to contact our Talent Attraction team. Worker Type: Regular / Permanent Group: Magna Steyr