At Rentokil Initial, we are dedicated to safeguarding people and enhancing lives through our expertise in pest control, hygiene, and plant services. As we continue to grow and set new standards in service, we are looking for a dedicated Service Planner to join our dynamic Initial Hygiene team in either our Wellington or Palmerston North office. This role is vital for ensuring that our service operations run smoothly and efficiently, allowing our technicians to deliver exceptional service to our customers.The Service Planner will be responsible for scheduling, planning and confirming service visits, managing documentation, and streamlining communication between sales and service teams. The ideal candidate will have a proactive approach to problem-solving, an eye for detail and love solving a good puzzle.Key responsibilities:Plan and manage the daily, weekly, and monthly schedules for technicians.Optimise service routes in Lower North Island to reduce travel time and maximise on-site productivity.Confirm service appointments with customers and communicate any schedule changes promptly.Coordinate urgent service requests with the sales team and technicians.Fill schedule gaps caused by cancellations, rebookings, technician availability, or weather disruptions.Reschedule customer appointments as needed due to operational or weather-related changes.Ensure that all maintenance treatments are scheduled and completed on time.Maintain accurate service records and update data in company systems.Address service-related issues or complaints and ensure timely resolution.Communicate effectively with technicians, customers, and internal teams.Provide routing and appointment-confirmation support to other regions as needed.What we’re looking for:Decisive and able to make informed decisions quickly.Attention to detail and accuracy in all tasks.Strong planning and organisational skills.Analytical mindset to evaluate service performance.Customer-oriented approach to service delivery.Negotiation skills are advantageous.Ability to work effectively in a dynamic environment.Effective communication skills for both internal and external interactions.Familiarity with the service territory being managed.What we have on offer:Work-life balance while being part of a respected and stable brand. Comprehensive training in our products, services and safety practices.Successful candidates must undergo a pre-employment assessment, including medical, drug&alcohol screenings, criminal background and reference checks, which must meet Rentokil Initial's strict criteria.About us:Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. As an international business services company, we employ over 63,000 employees in over 80 countries, bursting with passion and pride to make a positive difference for our customers and communities. We hold strong to our values of Service, Relationships and Teamwork. What truly sets us apart is our people. We are a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.
At Rentokil Initial, we are dedicated to safeguarding people and enhancing lives through our expertise in pest control, hygiene, and plant services.
As we continue to grow and set new standards in service, we are looking for a dedicated Service Planner to join our dynamic Initial Hygiene team in either our Wellington or Palmerston North office. This role is vital for ensuring that our service operations run smoothly and efficiently, allowing our technicians to deliver exceptional service to our customers.
The Service Planner will be responsible for scheduling, planning and confirming service visits, managing documentation, and streamlining communication between sales and service teams. The ideal candidate will have a proactive approach to problem-solving, an eye for detail and love solving a good puzzle.
Key responsibilities:
- Plan and manage the daily, weekly, and monthly schedules for technicians.
- Optimise service routes in Lower North Island to reduce travel time and maximise on-site productivity.
- Confirm service appointments with customers and communicate any schedule changes promptly.
- Coordinate urgent service requests with the sales team and technicians.
- Fill schedule gaps caused by cancellations, rebookings, technician availability, or weather disruptions.
- Reschedule customer appointments as needed due to operational or weather-related changes.
- Ensure that all maintenance treatments are scheduled and completed on time.
- Maintain accurate service records and update data in company systems.
- Address service-related issues or complaints and ensure timely resolution.
- Communicate effectively with technicians, customers, and internal teams.
- Provide routing and appointment-confirmation support to other regions as needed.
What we’re looking for:
- Decisive and able to make informed decisions quickly.
- Attention to detail and accuracy in all tasks.
- Strong planning and organisational skills.
- Analytical mindset to evaluate service performance.
- Customer-oriented approach to service delivery.
- Negotiation skills are advantageous.
- Ability to work effectively in a dynamic environment.
- Effective communication skills for both internal and external interactions.
- Familiarity with the service territory being managed.
What we have on offer:
- Work-life balance while being part of a respected and stable brand.
- Comprehensive training in our products, services and safety practices.
Successful candidates must undergo a pre-employment assessment, including medical, drug&alcohol screenings, criminal background and reference checks, which must meet Rentokil Initial's strict criteria.
About us:
Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. As an international business services company, we employ over 63,000 employees in over 80 countries, bursting with passion and pride to make a positive difference for our customers and communities.
We hold strong to our values of Service, Relationships and Teamwork. What truly sets us apart is our people. We are a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.
Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!
Rentokil Initial provides services that protect people and enhance lives.
We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.
We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!
Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.
We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.
Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.
Does this sound like the company for you? Have a look at our vacancies below!
