Job descriptionAbout the Role:The Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholdersJob Responsibilities:Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and\ >95% usage of Service Companion (SCP)Support digital transition and maintain the accuracy of consumption, TOS, and service dataCoordinate with IT for new users or device-related issuesEnsure error-free documentation and adherence to the ticket-based callout processOrganise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaintsPrioritise planning to reduce service backlog and ensure On-Time deliveryLiaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issuesTrack technician-wise productivity, efficiency, and service delivery KPIsMaintain and report the SOS daily, weekly, and monthly, including GSS SOSProvide regular updates on backlogs, critical issues, ageing profiles, and complaint trendsAssist AOM/OM/ABM/BM in monitoring field KPIsCoordinate with Sales and Operations for technician routing, slot availability, and routine adjustmentsRaise unresolved issues to next-level management for resolutionEnsure leave planning and service continuity without disruptionKey Result Areas:On-time Service PlanningData AccuracySCP UtilizationSchedule AdherenceReporting & AnalysisCross-Team CoordinationCompetencies (Skills essential to the role):Detail OrientationPlanning & OrganizingAnalytical ThinkingCustomer FocusNegotiation SkillsEducational Qualification / Other Requirement:Minimum graduate, with 0-1 years of relevant experienceBasic computer skills required (advanced proficiency is a plus)Knowledge of MS-Office/G-SuiteWhat can you expect from RPCI?Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:ServiceRelationshipsTeamworkResponsibilityDEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Job description
About the Role:
- The Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.
- The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders
Job Responsibilities:
- Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and\ >95% usage of Service Companion (SCP)
- Support digital transition and maintain the accuracy of consumption, TOS, and service data
- Coordinate with IT for new users or device-related issues
- Ensure error-free documentation and adherence to the ticket-based callout process
- Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
- Prioritise planning to reduce service backlog and ensure On-Time delivery
- Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
- Track technician-wise productivity, efficiency, and service delivery KPIs
- Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
- Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
- Assist AOM/OM/ABM/BM in monitoring field KPIs
- Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
- Raise unresolved issues to next-level management for resolution
- Ensure leave planning and service continuity without disruption
Key Result Areas:
- On-time Service Planning
- Data Accuracy
- SCP Utilization
- Schedule Adherence
- Reporting & Analysis
- Cross-Team Coordination
Competencies (Skills essential to the role):
- Detail Orientation
- Planning & Organizing
- Analytical Thinking
- Customer Focus
- Negotiation Skills
Educational Qualification / Other Requirement:
- Minimum graduate, with 0-1 years of relevant experience
- Basic computer skills required (advanced proficiency is a plus)
- Knowledge of MS-Office/G-Suite
What can you expect from RPCI?
Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:
- Service
- Relationships
- Teamwork
- Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!
Rentokil Initial provides services that protect people and enhance lives.
We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.
We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!
Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.
We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.
Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.
Does this sound like the company for you? Have a look at our vacancies below!
