Service Reliability Engineer Enterprise Functions

Job description

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, handle risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG. Our People: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and exciting experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organization spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with relevant careers. ROLE SUMMARY: To provide service management and application support engineering services for the Oracle Fusion Cloud ERP platform and technology processes for the Finance business at LSEG. This role requires a good understanding of Oracle Integration Cloud, and other integration platform as a service (iPaaS) solutions, and how these are used to ensure interoperability between the ERP platform and other software applications within a sophisticated technology ecosystem. The ideal candidate needs to have a solid background in Oracle Fusion support, service management in large financial services organisations and have good working knowledge of the ITIL Framework and associated processes. We are looking for an experienced individual with previous experience in Fusion implementation, E2E application lifecycle management, including incident, problem and organizational change, service transition, stakeholder management and reporting, and OLA/SLA identification and monitoring. In addition, you will closely work with transformation colleagues to facilitate the transition of new services and processes to production as part of the strategic Beacon programme. WHAT YOU'LL BE DOING: Support business usage of the Oracle Fusion platform. Provide technical support to ensure that critical processes, business achievements and SLAs are delivered on-time. At least 2 Oracle E2E implementation experience Provide incident management services to Finance business users. Ensure that response and resolution SLAs are met and any ticket critical issues are handled efficiently, all through the Service Now system. Use ITIL framework to provide consistent, efficient and stable services to the Finance partners and users. Ensure that change and problem management processes are followed correctly, using Service Now. Develop relationships with key partners in Finance and Engineering teams to ensure that daily business work are met on-time and any issues / challenges are highlighted and recorded correctly. Support and maintain the data collation and reporting processes and applications to ensure accurate and timely availability of data for decision-making processes. Monitor and analyse the performance of the current state of technical processes to identify areas for improvement, implement upgrades, and solve any issues to minimize interruption to business. Train and support end-users on support model processes, providing guidance on service management procedures Collaborate with other IT teams and vendors to lead system integrations and data collaborate with other business applications. Highlight issues using service management processes. Contribute to Continual Service Improvement through identification of process, service and performance improvements and automation opportunities YOU'LL BRING: 6+ years relevant experience in the implementation of Oracle Financials with at least 6+ years' experience on Oracle Fusion Functional and configuration knowledge in Oracle Cloud General Ledger, Accounts Payable, Procurement, Purchasing, Asset accounting, Accounts Receivable, Cash Management, AGIS, Tax Engine, Financial accounting Hub and Cloud reporting tools. Proven understanding of database structure for ERP/Oracle Cloud (Fusion) Solid background in IT application support management or IT service management in large financial services organisations. Previous experience in E2E BAU lifecycle management, including incident, problem & organizational change, knowledge and service transition, stakeholder management and reporting, OLA/SLA identification and monitoring, and leading teams to deliver the E2E business and technology outcomes Excellent analytical, problem-solving and solve skills to identify and resolve application issues Ensuring effective partner engagement, through good interpersonal and communication skills Ability to work multi-functionally multi-functional teams to understand their business needs and translate them into technology solutions. Bachelor degree or equivalent experience in Computer Science, Information Technology or a related field Preferred Qualifications: Global experience – working optimally with teams in multiple locations simultaneously Experience in banking or financial services organisations ITIL Foundation certification or strong working knowledge if ITIL framework and its processes. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.