Service Repair Technician

Job description

Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, CUES is the world’s leading developer of water, wastewater, and storm water inspection equipment. With CCTV cameras, pre-built vehicles, and software for pipeline inspection and rehabilitation, we improve the safety and reliability of our water infrastructure systems. JOB SUMMARY The Service Repair Technician is responsible for diagnosing, repairing, and maintaining a range of electro-mechanical products to a high-quality standard. Based at the Bordon Service Centre, this role plays a key part in ensuring customer satisfaction through efficient turnaround times, accurate fault diagnosis, and high-quality repairs. As experience develops, the role will expand to include broader operational responsibilities, technical support, and continuous improvement initiatives within the service function. Occasional travel within the UK and internationally may be required. PRINCIPAL DUTIES AND RESPONSIBILITIES Key Responsibilities: • Diagnose, fault-find, and repair electro-mechanical equipment to defined quality standards • Perform technical preventative maintenance • Meet agreed productivity and turnaround time targets • Accurately record repairs and service activity using ERP systems • Communicate repair findings and recommendations clearly to internal stakeholders and external customers • Provide basic technical support and troubleshooting advice where required • Help Identify and escalate potential sales or service opportunities • Collaborate effectively with colleagues to ensure team performance objectives are met • Maintain a safe, clean, and organised working environment • Assist in any alternative tasks that may be reasonably required. KNOWLEDGE, SKILLS & ABILITIES • Strong diagnostic and fault-finding ability on electro-mechanical systems • Ability to interpret technical drawings and documentation • Clear communication skills with both technical and non-technical individuals • Able to deal with customers directly • Competence in soldering and splicing • Strong attention to detail and commitment to quality • Willingness to learn and develop technical expertise • Good foundation of IT skills, including ERP systems and Microsoft Office • Strong communication skills EDUCATION AND EXPERIENCE Required Education / Experience • Interest in electronics, engineering, or mechanical systems • IT literacy (Microsoft Office and ERP systems) • Basic soldering capability • Experience working in a team-based environment • Hands-on experience repairing small electro-mechanical equipment Preferred Education / Experience • Formal engineering qualification (NVQ, HNC, or equivalent) • Experience in a service, repair, or production environment • Customer-facing experience • Technical support experience (experience providing software support would be an advantage) • Familiarity with ERP systems considered an advantage How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX. What benefits do we offer? We know that the well-being of our employees is integral. Our benefits include: Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs Our commitment to embrace diversity to build a culture of inclusion at SPX We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.