Service & Repairs Team Leader

Job description

Location: Christchurch, Canterbury, New Zealand Job ID: 91746 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. In New Zealand, we employ over 170 people across our locations of Auckland, Tauranga, Hamilton, Wellington, Christchurch and Queenstown. Join us as a Service & Repairs Team Leader Your main responsibilities We are looking for a Team Leader – to work primarily in repairs for our Service Department. This is a permanent , full-time position, you’ll be joining our Existing Installation and Maintenance team in Christchurch, New Zealand . Your role will require you to provide guidance, direction and coordination of all field staff and subcontractors, and be organised in all aspects of the service & repair operations. Your key to success will be your technical and leadership skills, as well as a keen focus on customer service. Key responsibilities include: Lead, coach, and develop a team of field technicians to deliver outstanding service. Build strong customer relationships and resolve enquiries and issues promptly. Monitor maintenance performance, equipment reliability, and customer satisfaction. Ensure maintenance, repairs, inspections, and compliance requirements are completed to a high standard. Manage team performance, leave approvals, rostering, and resource planning. Identify and grow repair, upgrade, modernisation, and maintenance contract opportunities. Ensure accurate reporting, invoicing, and cost control across the service portfolio. Champion safety, quality, and continuous improvement through training and development. Be on a duty roster (typically at least once per month), to provide after-hours telephone support, acting as a key point of contact for operational coordination, escalation management, and support for the Call Centre and Technician teams. What you bring Either a minimum experience of 3 years’ experience as a Lift Fitter Commissioning Engineer or a relevant qualification at NZQF Level 4 (Trade Certificate or Diploma) in the Mechanical or Electrical area. EWRB Electrical Installer or Electrician Registered or Limited Certificate or Provisional License. Full and clean NZ driver’s license Dedicated in working safely with a high focus on quality. A practical thinker and enjoys technical challenges. Highly accountable Work with flexibility and accountable with their actions. Ability to work under pressure and rapidly problem solve. Excellent communication and interpersonal skills Drives collaboration and teamwork Committed to providing an awesome customer experience. What’s in it for you? Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day. Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career. Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued. Compensation & Benefits: Base $38 - $48 per hour + Team Leader Allowance depending on qualification and experience, Company vehicle, Mobile phone, Annual bonus, employee of the month & year recognition with rewards, long service recognition and reward program, social club. We Elevate… Your Career Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey? Join #TeamSchindler!