Service Sales 客服業務-高雄

Job description

Responsible for the service area operation and promotion of sales of service contracts, refurbishment and parts to ensure the achievement of orders and service sales targets. 負責客服的營運並推廣客服合約,翻新及零件業務以達到客服部門的業務目標要求。 Key responsibilities工作職責： Provide input to Division Manager on expected orders and sales to help with budget estimation for the new year. 提供部門經理預期的訂單及業務交易量以協助估算新年度的預算。 Implement sales strategy for assigned location(s) so as to promote the sales, securing and maintenance of service contracts in order to meet the orders and sales targets. 訂定銷售策略以提高績效,取得客服合約以達成業務目標。 Monitor and review periodic service sales performance for assigned location(s) to ensure orders and service sales targets are achieved. 定期審視客服部門的績效表現以確認達成既訂目標。 Implement refurbishment sales strategy for assigned location(s) in order to meet refurbishment orders and sales targets. 訂定翻新業務的績效策略以達成翻新訂單的業務目標。 Implement parts sales strategy for assigned location(s) in order to meet parts orders and sales targets. 訂定零件業務的績效策略以達成零件訂單的業務目標。 Review and/or prepare quotations and tenders, and negotiate terms based on levels of authority and ensure that quotations meet the company's profitability targets and contract terms. 審視報價,投標及談判條款的核淮權限以確保報價單內容符合公司利潤目標及合約條款。 Follow up with customers and coordinate with Finance & Admin Department to ensure timely invoicing and prompt collection of overdue debts. 定期掌握應收帳款的進度並與財務部門協調以確保發票的即時開立及逾期債務的迅速整合。 Monitor the efficient execution of all service jobs in assigned location(s) based on timeline, quality and profitability. 監控所有客服工作及時,優質且有效的執行。 Check and follow up on warranty claims from customers to fulfill contractual warranty obligations and communicate with principals on technical & service problems when required. 確認客戶的擔保條款以達成合約內容的履約義務及技術&客服問題的溝通。 Ensure that MDTW Quality Manual under Service in the QMS System is periodically reviewed and updated as and when necessary. 定期審視QMS系統中MDTW品質手冊並視情況而更新。 Awareness of ISO14001 &45001 standards. 瞭解ISO14001 &45001標準。 Complete any other duties as directed. 完成其他主管交辦事項。 Degree in Mechanical Engineering or related field 機械工程或其相關學歷 At least 4 year(s) of working experience in the related field experience 具備4年以上相關工作經驗 Product Knowledge 產品專業知識 Selling Skills 銷售技巧 Sales Negotiation Skills 業務談判技巧 Sales Costing Skills 業務成本估算技巧 Microsoft Office Microsoft Office辦公系統 Contract Management 合約管理 SAP-CS SAP-CS系統 CRM CRM系統 Leading & Supervising 領導&管理 Working with people 與他人共事 Applying Expertise & Technology 專業知識及技能之應用 Delivering results and meeting customer satisfaction 達成使命及滿足客戶 Following instructions and procedures 遵從說明及程序 Communication Skills 溝通技巧 English 英文程度 Konecranes moves what matters . We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. 在科尼集團，我們相信最棒的客戶體驗是由我們的員工所創造的。我們對工作充滿熱情與動力。我們相信多元化能驅動業務成功，同時也是我們成長的基石。我們歡迎擁有不同背景與技能的人才加入我們的團隊，在這裡我們鼓勵每個人發揮所長、成就自我。這正是科尼集團能夠與眾不同的原因。