Service Sales Engineer - HVAC

Job description

Daikin Middle East & Africa is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. About the Role The Service Sales Engineer – HVAC will be based in Dammam KSA and will be responsible for driving service sales growth, expanding our customer base, and maximizing recurring revenue through Annual Maintenance Contracts (AMC), Operation & Maintenance (O&M) contracts, repair services, retrofits, and spare parts sales. This role requires a strong combination of technical HVAC knowledge, business development capabilities, and commercial acumen to identify new opportunities, strengthen customer relationships, and deliver profitable service solutions. You will proactively develop the Eastern Region market, support customer retention and contract renewals, and collaborate closely with internal service and technical teams to deliver value-driven solutions that meet customer needs and business objectives. How You Will Make an Impact Responsible for driving HVAC service sales growth, expanding the customer base, and maximizing recurring revenue through Annual Maintenance Contracts (AMC), Operation & Maintenance (O&M) contracts, repair services, retrofits, upgrades, and spare parts sales. Identify and develop new business opportunities across commercial, industrial, and enterprise customer segments to increase market share and achieve sales and profitability targets. Build and maintain strong relationships with customers, facility managers, consultants, contractors, and key decision-makers to enhance customer satisfaction and long-term business retention. Conduct regular customer visits to understand operational requirements, assess equipment conditions, identify service opportunities, and recommend tailored HVAC solutions. Prepare technical and commercial proposals, quotations, and service offers in accordance with customer requirements. Follow up on submitted quotations, negotiate commercial terms, and convert opportunities into profitable contracts while achieving sales targets. Identify and promote value-added opportunities, including equipment repairs, retrofits, spare parts, preventive maintenance, and energy-efficiency solutions. Coordinate with service operations, technical teams, and spare parts departments to ensure commercially viable proposals and timely fulfilment of customer requirements. Manage the sales pipeline and maintain accurate CRM records covering customer interactions, opportunities, quotations, contract renewals, and sales forecasts. Monitor market trends, competitor activities, customer requirements, and emerging business opportunities to strengthen market positioning and support business growth. Ensure compliance with company policies, commercial procedures, quality standards, and applicable health, safety, and environmental requirements. What You Need to Succeed Bachelor's degree in Mechanical Engineering or a related engineering discipline. Minimum 3 years of relevant experience in HVAC service sales and maintenance contracts. Strong knowledge of HVAC equipment, including chillers, VRF systems, air handling units (AHUs), and fan coil units (FCUs). Proven ability to develop new business, manage customer accounts, negotiate commercial agreements, and achieve sales targets. Experience in HVAC service sales within the Eastern Region of Saudi Arabia is highly desirable. Experience serving enterprise customers, industrial facilities, commercial buildings, and facility management companies is an advantage. Good commercial awareness, including pricing, profitability, and contract management. Ability to prepare competitive proposals, quotations, and commercial offers. Excellent communication, presentation, planning, time management, analytical, and problem-solving skills. Proficiency in Microsoft Office applications and CRM systems. Self-motivated, results-oriented, and capable of working independently while collaborating effectively with cross-functional teams. Willingness to conduct regular customer visits and develop business across the assigned territory. Good climate starts with people Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.