Service Specialist

Job description

At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma. We’re all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact. Here’s what sets us apart: Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage. Flexibility and freedom: Paid time off to relax, recharge, and enjoy life. Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to. Savings for your lifestyle: Exclusive employee discounts on the things you need most. Investing in your dreams: Scholarships and educational support to fuel your growth. Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun. When you join BGC, you’re not just starting a job—you’re becoming part of something bigger. We’re here to support your goals, inspire your journey, and celebrate your wins. Job Summary: Performs cashier and customer service duties to maintain an efficient front end. Ensures products are stocked, displayed, and rotated properly throughout the store. Responsible for providing a convenient, friendly, and clean shopping experience to the local community. Essential Duties and Responsibilities: Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items. Maintains correct money count in register. Enforces quality control and food safety standards and ensures dated products are stocked and rotated properly. Verifies accuracy of prices and helps monitor product and supply levels for reordering purposes. Unloads trucks and places delivered items in designated areas. Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc. Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints. Assists customers with locating and selecting products. Notifies store management of efficient process improvement opportunities. Ensures fuel station is maintained properly by inspecting gas pumps according to Company standards. Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures. Knowledge, Skills and Abilities: Basic knowledge of cash register. Basic knowledge of WFM (Workforce Management). Basic knowledge of on-site fuel station procedures. Ability to count and calculate for the purpose of cash handling and sales transactions. Ability to effectively communicate in written and verbal form with customers and partners. Ability to multi-task and work in a fast-paced environment. Ability to safely work with sharp objects such as knives, box cutters, etc. Ability to operate manual or electric pallet jack (for partners at least 18 years of age). Ability to safely operate and maintain department equipment. Ability to work flexible schedules including nights, weekends and holidays. Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible. Must report any potential hazards that cannot be immediately remedied to a supervisor. Education, Experience and Qualifications: Typically involves on-the-job training. Minimum of 18 years of age required (for partners operating select machinery). Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy. TABC/LACT/AATC certification required. Food Handler certification required. Fuel Operator C certification required. Physical Demands: Continuously required to use close vision, distance vision, depth perception or the ability to focus. Continuously required to stand or walk. Frequently required to talk and hear. Frequently required to use hands for reaching, touching or handling. Frequently required to push, pull, maneuver or lift objects up to 40 lbs. Frequently required to bend, kneel or squat. Occasionally required to use fine finger movements (ex. sorting and typing). Occasionally required to push, pull, maneuver or lift objects up to 75 lbs. Attendance at work is required. Work Context and Environment: Work is generally performed in a retail store. Occasionally exposed to extreme cold conditions (non-weather). Occasionally exposed to extreme heat conditions (non-weather). Occasionally exposed to wet, slippery or damp conditions. Occasionally exposed to outside temperatures and weather. Occasionally exposed to cleaning agents. Quiet to moderate noise level Ready to find your place? BGC is “A Career Where You Belong.” Brookshire Grocery Company strives to provide a safe, drug and alcohol-free environment for its partners and customers. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age , disability, genetic information or military status and any other trait protected by law.