Service Strategy & Analytics Analyst

Job description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. **What we can offer*:*** *A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.* We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team! **The Opportunity:** LG Electronics’ Service organization is seeking a data-driven **Service Strategy & Analytics Analyst** to support the modernization of how we understand, measure, and improve the customer service experience. This role will leverage AI-powered analytics, automation, and predictive modeling to transform raw operational data into meaningful insights and strategic recommendations. The Service Strategy & Analytics Analyst will be responsible for identifying trends, evaluating service performance, and developing data-driven solutions that help improve efficiency, service quality, and the overall customer experience. This position will work closely with cross-functional teams to translate complex data into actionable strategies that support business objectives and drive continuous improvement across the service organization. The ideal candidate is analytical, detail-oriented, and passionate about using data and technology to solve business challenges and influence meaningful change. **Responsibilities:** - Analyze large-scale service operations data to uncover trends, root causes, and improvement opportunities across the customer service journey. - Build and maintain AI-assisted dashboards and automated reporting tools that reduce manual work and surface insights faster. - Apply predictive analytics and forecasting techniques (e.g., workforce/capacity forecasting, demand trends) to support proactive decision-making. - Explore and pilot AI/ML and generative AI tools to automate data preparation, reporting, and pattern detection. - Prepare business review materials, forecasts, and planning models that translate complex data into clear recommendations for leadership. - Partner with cross-functional teams (Field Service, HR, Finance, Customer Care) to design and implement data-driven strategic initiatives. - Continuously improve data pipelines and reporting processes to increase accuracy, speed, and scalability. **Education / Experience (Requirements):** - Bachelor's degree in Business, Economics, Data Science, Statistics, or a related field. - 2+ years of experience in data analysis, business analytics, or strategic planning. - Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, formulas). - Experience building reports/dashboards using BI tools (e.g., Tableau, Power BI, Google Data Studio). - Interest in or hands-on experience applying AI tools to analytics or automation work. - Strong analytical and problem-solving skills, with the ability to translate data into clear business insights. - Excellent written/verbal communication skills. **Preferred Qualifications:** - Bilingual proficiency in Korean and English. - Experience with SQL, Python, or AI/ML tools for advanced analytics. - Experience using generative AI tools to accelerate analytical work. - Familiarity with cloud platforms (e.g., GCP, AWS, Azure). Recruiting Range $70,000—$75,000 USD **Benefits Offered Full-Time Employees:** - No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. - Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. - Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. - Performance based Short-Term Incentives (varies by role). - Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. - Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. - Group Rate Life and Disability Insurance. **Benefits Offered Temporary/Contractors:** - Eligible for the relevant benefit programs offered through our partner agencies. [Privacy Notice to California Applicants](https://lge-careers.com/wp-content/themes/lg-career/assets/privacy-notice.pdf) Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or [support@lg4me.freshdesk.com.](mailto:support@lg4me.freshdesk.com) This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied*.*