Service Supervisor

Job description

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. Here’s just some of what you can look forward to: Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).* Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.* *Eligibility requirements vary by position. Job Summary Responsible for managing tire bay operations at the club level, managing tire sales, ensuring proper installation and repairs of tires, supervising tire bay team members, and maintaining tire bay and policies and procedures. Leadership: Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data. Lead through change. Model leadership competencies to build credibility and act as a champion for business growth. Communicate effectively. Provide the information teams require to be successful. Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement. Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability. Team Members: Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance. Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate. Ensure a safe and positive environment and experience for the team members. Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent. Members: Guarantee service excellence through all points of contact. Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern. Ensure a safe and positive environment and experience for the members. Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA) Fast, Friendly Full, Fresh, Clean Club Standards: Lead teams to deliver GOLD club standards daily. Define and model GOLD- Grand opening look daily All items stocked and promotional plans executed Maintain visible accurate signage Clean and organized, inside and out Know Your Business: Acquire a deep knowledge of key metrics and reporting for total club and department performance Drive performance and profitability by using reporting to identify trends and areas of opportunity Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets Major Tasks, Responsibilities, and Key Accountabilities Supervises tire bay team members. Ensures tire bay team members work in a safe environment and are following all tire bay policies and procedures. Ensures proper scheduling and staffing within areas of responsibility. Responsible for the proper installation of tires, including mounting, dismounting, rotating, and balancing tires. Installs, sells, and repairs tires. Responsible for properly disposing of tires and ensuring propane tanks are filled per club policy. Maintains and orders tire installation equipment. Responsible for the safe and proper operation of tire bay equipment. Maintains a clean and professional tire bay and waiting area. Merchandise tire displays and automotive products. Ensures that knowledgeable service is provided to members at the tire desk. Coordinates with Home Office regarding member tire needs as needed. Maintains an accurate and complete supply inventory. Understands and appropriately utilizes available special-order tire programs. Responsible for monitoring tire bay sales transactions and handling cash transactions when applicable. Complies with safety and cleanliness standards. Manages tire bay audits, and checklists. Responsible for overseeing tire bay records retention policies and procedures. Responsible for ensuring all TIA Certifications, Titan Certifications are completed timely and on file for all tire bay team members. Reference PlayerLync to follow up on all additional trainings required for tire bay team members. Build working relationships with tire bay members. Motivate and empower each team member to see their own potential and to grow within the company. Complete and administer performance appraisals with each tire bay team member. Provide clear, constructive communication. Any person working as a Manager on Duty in the State of Florida must be able to successfully complete and hold a qualifier certification, through the Florida Department of Agriculture and Consumer Services. This qualification is required by the state of Florida and any person overseeing retail propane operations must hold a qualifier certification. The qualifier certification exam must be taken online with video. BJ’s will pay for 100% of the training and cost of the exams to obtain this qualifier certification. Maintains all club policies and procedures. Performs other duties as assigned, including working in other departments as needed Regular, predictable, full attendance is an essential function of this job. Qualifications At least 18 years of age. High School diploma and/or college degree preferred. Valid driver’s license and ability to drive automatic and manual transmission vehicles required. Strong interpersonal skills, organizational skills and attention to detail required. Basic computer skills required. Knowledge of tires, batteries, propane tanks, and tire bay equipment required. Prior tire installation and sales experience preferred; Level 400 certified technician preferred. Must pass Michelin training levels one through four within three months of hire. Ability to lift over 30 pounds with assistance. Demonstrates leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results. Strong interpersonal skills, organizational skills and attention to detail required. Environmental Job Conditions Exposure to both indoor and outdoor temperatures and weather conditions. Most of the time is spent standing and moving about continuously on hard surfaces. Frequent need to bend, climb, crawl, kneel, push, pull, reach, move side to side, stoop, and climb ladders/step stools. Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance. Usually perform job surrounded by moving cars, machinery and/or loud equipment that may require shouting in order to be heard. There may be occasional exposure to company approved chemicals and cleaning agents, and strong smells. In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $20.00. We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.