Service Supervisor

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Fort McKay, Alberta 14x14 Rotation At Finning, we believe in empowering our people to deliver exceptional customer experiences while maintaining an unwavering commitment to safety, teamwork, and operational excellence. We are currently seeking a Service Supervisor to lead a team of up to 15 technicians and apprentices across three service bays in our Fort McKay operation. This is an exciting opportunity for a hands-on leader who thrives in a fast-paced environment, enjoys developing people, and is passionate about driving safe, high-quality service delivery. Job Description: What You'll Do As a Service Supervisor, you will spend the majority of your time on the shop floor, working alongside your team to ensure safe, efficient, and high-quality repairs that support Finning's Customer Service Commitment. Safety Leadership Champion a strong safety culture and ensure all work is completed in accordance with company policies, procedures, and regulatory requirements. Lead daily safety discussions, pre-job reviews, mid-job reviews, and post-job inspections. Conduct regular shop floor inspections to ensure Job Hazard Assessments (JHAs) are current and effective. Ensure compliance with National Safety Code (NSC) requirements, including inspections, hours-of-service compliance, and load securement standards. Support ongoing safety training and development for employees. People Leadership Lead, coach, and develop a team of up to 15 technicians and apprentices. Support recruitment, onboarding, performance management, and employee development activities. Foster a positive and inclusive work environment that promotes engagement, accountability, and collaboration. Provide ongoing coaching, feedback, and performance conversations to help employees grow and succeed. Quality & Customer Service Excellence Ensure repairs are completed safely, correctly, and efficiently the first time. Monitor work progress and identify potential issues before they impact customers. Collaborate with technicians to resolve tooling, parts, and technical challenges. Review inspection findings and communicate key information to customer-facing teams to support a positive customer experience. Support warranty administration, contamination control practices, and repair process management. Productivity & Operational Performance Coordinate daily manpower and bay assignments across three service bays. Monitor technician productivity and workload distribution. Conduct mid-job reviews to identify changes in job scope and communicate impacts effectively. Ensure work is completed according to schedule while maintaining safety and quality standards. Support continuous improvement initiatives and operational performance targets. What You'll Bring Required Qualifications Journeyperson Heavy Equipment Technician certification. Minimum 4 years of experience working with Caterpillar equipment and engines. Previous supervisory or leadership experience in a maintenance, service, mining, construction, or heavy equipment environment. Strong understanding of safety management principles and field/shop operations. Excellent communication, coaching, and interpersonal skills. Proven ability to prioritize work, manage resources, and lead teams in a fast-paced environment. Preferred Experience & Knowledge Knowledge of Caterpillar warranty processes, product support programs, and equipment systems. Understanding of contamination control, undercarriage systems, and heavy equipment repair practices. Familiarity with collective agreements and performance management processes. Financial and business acumen with the ability to understand operational and branch performance metrics. Understanding of National Safety Code requirements and regulatory compliance. Why Join Finning? Competitive compensation and benefits package. 14x14 rotational schedule supporting work-life balance. Leadership opportunity with direct impact on safety, employee development, and operational performance. Work alongside industry-leading technicians and Caterpillar equipment experts. Career growth opportunities within the world's largest Caterpillar dealer. If you're a safety-focused leader who is passionate about developing people, driving operational excellence, and delivering outstanding customer service, we'd like to hear from you. Apply today and help lead one of Finning's high-performing service teams in Fort McKay. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.