In this role you will be responsible for:Plan and check service schedules via in-house system Manage and train service staff in order to improve the service qualityMake sure team members provide quality and timely services as per scheduled Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checksPerform quarterly field attachment with team membersPrepare and present weekly report on team members’ reviewA. ServiceTo maintain accurate records of all service vehicles in the branch in relation to: a. Renewal of road tax b. Maintenance service due c. Repair costs d. Fuel usage e. Driver logsTo manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.Ensure each service team is route-ridden once every 2 months.B. StocksTo present the service capital expenditure request each month, to the Branch Manager for his attention and further action.C. AdministrationEnsure that all required returns and reports to the head office are prepared accurately and dispatched promptly.To conduct a formal meeting Quarterly with Technicians.To provide the Service Manager with status reports on a monthly basis covering:a. State of Service b. Customer Issuesc. Supervisor’s issues d. Other issuesD. Staff Recruitment, Welfare & DevelopmentRecruit (subject to prior approval from AOM) new Service Technicians.Induct, train and manage service staff effectively.Maintain a high level of morale amongst your staff.Ensure that staff have a full understanding of the Company’s objective and policies.E. Quality Assurance & TrainingEnsure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.Ensure that all customer complaints are attended to within 24 hours.Ensure that Service Supervisors duties are audited monthly.Ensure that each Service Technician is audited at least once every 2 months.F. Health & SafetyTo ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.To ensure that all service vehicles are roadworthy & safe through a monthly inspection.To constantly project, by personal example, Good & Safe Working Practices within the Branch.G. OTHER DUTIESMaintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.Support the sales team in achieving the sales targets for the branch.To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.RequirementsThe ideal candidate will possess: Minimum a Diploma in related discipline of studies with proven track record in managing staffs Possess good interpersonal, communication and people skills Mature and able to manage a team of 10 members Positive, result oriented, has good drive and initiative Computer skill is essential Willing to travel to client places Keen to take Goods Delivery License (GDL) if shortlisted Required valid driving license because driving is part of the job requirement for this designation Possess own vehicle, is a Malaysian or hold a relevant resident status Employment of foreigners are subject to the local authorities approval and subject to their own visa application Highly Desirable: Excellent planning, management and supervisory skills Ability to do multitasking job Versatility to build rapport with people at all levels Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Commercially focused acumen BenefitsRewards and BenefitsAttractive base salary and contractual bonusComprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal AccidentOut-patient & Specialist CoverageDental & Optical CoverageAdditional Retirement benefitsStaff Purchase PlansEqual Opportunities Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.Rentokil Initial (M) Sdn Bhd No. 1, Jalan Sungai Tiram 7, Taman Perusahaan Nyaman Mutiara, 11900 Bayan Lepas, Penang
In this role you will be responsible for:
- Plan and check service schedules via in-house system
- Manage and train service staff in order to improve the service quality
- Make sure team members provide quality and timely services as per scheduled
- Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
- Perform quarterly field attachment with team members
- Prepare and present weekly report on team members’ review
A. Service
- To maintain accurate records of all service vehicles in the branch in relation to:
a. Renewal of road tax
b. Maintenance service due
c. Repair costs
d. Fuel usage
e. Driver logs
- To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
- Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
- Ensure each service team is route-ridden once every 2 months.
B. Stocks
- To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.
C. Administration
- Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
- To conduct a formal meeting Quarterly with Technicians.
- To provide the Service Manager with status reports on a monthly basis covering:
a. State of Service
b. Customer Issues
c. Supervisor’s issues
d. Other issues
D. Staff Recruitment, Welfare & Development
- Recruit (subject to prior approval from AOM) new Service Technicians.
- Induct, train and manage service staff effectively.
- Maintain a high level of morale amongst your staff.
- Ensure that staff have a full understanding of the Company’s objective and policies.
E. Quality Assurance & Training
- Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
- Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
- Ensure that all customer complaints are attended to within 24 hours.
- Ensure that Service Supervisors duties are audited monthly.
- Ensure that each Service Technician is audited at least once every 2 months.
F. Health & Safety
- To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
- To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
- To constantly project, by personal example, Good & Safe Working Practices within the Branch.
G. OTHER DUTIES
- Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
- Support the sales team in achieving the sales targets for the branch.
- To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.
Requirements
The ideal candidate will possess:
- Minimum a Diploma in related discipline of studies with proven track record in managing staffs
- Possess good interpersonal, communication and people skills
- Mature and able to manage a team of 10 members
- Positive, result oriented, has good drive and initiative
- Computer skill is essential
- Willing to travel to client places
- Keen to take Goods Delivery License (GDL) if shortlisted
- Required valid driving license because driving is part of the job requirement for this designation
- Possess own vehicle, is a Malaysian or hold a relevant resident status
- Employment of foreigners are subject to the local authorities approval and subject to their own visa application
Highly Desirable:
- Excellent planning, management and supervisory skills
- Ability to do multitasking job
- Versatility to build rapport with people at all levels
- Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
- Commercially focused acumen
Benefits
Rewards and Benefits
- Attractive base salary and contractual bonus
- Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
- Out-patient & Specialist Coverage
- Dental & Optical Coverage
- Additional Retirement benefits
- Staff Purchase Plans
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
Rentokil Initial (M) Sdn Bhd
No. 1, Jalan Sungai Tiram 7, Taman Perusahaan Nyaman Mutiara, 11900 Bayan Lepas, Penang
Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!
Rentokil Initial provides services that protect people and enhance lives.
We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.
We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!
Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.
We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.
Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.
Does this sound like the company for you? Have a look at our vacancies below!
