Service Support Employee

Job description

Job Description Rolls-Royce Solutions Benelux B.V. is a subsidiary of Rolls-Royce Power Systems, a division of Rolls-Royce plc. We provide pioneering, integrated power solutions for the marine and infrastructure sectors and focus on digitalization and electrification, playing an innovative key role at the forefront of the energy transition. Our core business is supplying and maintaining sustainable power through diesel and gas engines and power systems for shipping, energy generation, construction, rail and data centers applications within the Benelux. Whilst we are part of a global organisation, we have a solid and engaged team in our Dordrecht Office. For our office in Dordrecht, The Netherlands, we are looking for a: Service Support – Data Centers (m/f) (Fulltime | 40 hours) As a Service Support Employee, you play a key role in supporting our Data Center Service team by coordinating administrative and customer support activities for two strategic key accounts. You help ensure our service processes run smoothly and deliver an excellent customer experience. You'll be part of a collaborative and flexible Service team, reporting to the Team Leader Service Support while working closely with Technical Specialists and the Senior Contract Manager. Together, you'll contribute to the success of our customers in the fast-growing data center market, where innovation, reliability, and teamwork are at the heart of everything we do. Key Responsibilities You create service tickets in the system at the request of the (sr.) Contract Manager and Technical Specialists and create ' Purchase Requests' for the purpose of supplying goods or services of third parties. You manage the service administration, where the executed work orders are converted into invoices, warranty claims, or are booked on the VCAs (Value Care Agreements). You process incoming invoices for service tickets You handle customer inquiries and complaints through various channels, such as phone or email Direct back-office support for the technical specialist (case owner) data center. Qualifications Secondary Vocational Education (MBO 3/4) administrative or technical direction; Minimum of 2-5 years’ work experience; Experience with ERP Systems (preferred); Proficient in Dutch and English; Technical background (being able to read and understand technical reports); What we offer Function Group: 8 | Salary bandwidth: €3700 - €4600 gross per month; Profit-sharing scheme; 8% holiday pay; 27 vacation days plus 13 ATV on a full-time basis; Flexible Working Policy; 2 days of flexible work per week (FT); We provide an ergonomically equipped workplace (at home); Good pension scheme (PME); Be part of a team of enthusiastic and engaged colleagues; Company Fitness plan; A well-established international organization with wide development opportunities; More about us Our purpose is a force for progress – powering, protecting and connecting people everywhere. Our behaviours are shown in our business; We put safety first . We do the right thing . We keep it simple . And we make a difference . Rolls-Royce Power Systems has its headquarters in Friedrichshafen, Germany. We are over 10,000 people worldwide. Under the MTU brand, we develop and produce high-speed engines and propulsion systems for ships and heavy land, rail and Defence vehicles, as well as drive systems for use in the oil and gas industry and in power generation. Our aim is to make diesel engines even cleaner and smarter. With our Green and High-Tech program we provide forward-looking answers to the growing challenges of the mobility and energy transition focusing on electrified drive systems as well as alternative fuels and energy sources. Can you relate to this great opportunity? Then apply with a short motivation letter & CV. Type of Contract Permanent