Service Support Officer

Job description

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Customer Support Manager for UN and Global Accounts Job Description The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products. The CSM manages government contracts with responsibility for successful delivery of Service products for Local government customers. Manages the relations with external partners responsible for delivering Service products to customers. Responsible for contract renewals, proposals, accurate forecasting, development of Statements of Work, and meeting P&L and receivables goals; overseeing contract P&L performance including meeting Service billing and cost performance goals. Responsible for marketing sophisticated / integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect Sales teams. The CSM is responsible for the development of service account plans and profiles, goals and strategies within assigned accounts. Major emphasis includes developing customer relationships that will position Motorola for Service growth throughout the designated customer base. Must be willing to travel throughout the designated region. Basic Requirements Interpersonal & Communication Skills: High attention to detail with strong interpersonal and communication skills to collaborate effectively with diverse internal and external stakeholders. Financial Acumen: Strong financial management skills to monitor revenue streams, track billing and cost performance, and meet assigned P&L and receivables targets. Pre-Sales Experience: Required background supporting pre-sales activities and collaborating closely with sales teams to drive business objectives and growth. Contract & Account Management: Demonstrated ability to manage government service contracts, develop Statements of Work (SOW), handle contract renewals, and create strategic service account plans. Regional & Global Perspective: Broad perspective capable of supporting accounts across Italy, France, and Greece, in addition to UN accounts. Mobility & Travel: Ability and willingness to travel globally 30% to 50% of the time Technical Background (Preferred): A technical background is considered a plus, though it is not strictly mandatory. Target Base Salary Range: €55,000 - €65,000 EUR Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan No Company Motorola Solutions Italia SRL EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.