Service & Support Specialist - Workforce Management (m/f/d)

Job description

Schwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland, as well as Schwarz Production and PreZero. At the same time, we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud, Cyber Security, Data & AI, Communication, and Workspace. Join us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision-making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group. Your tasks You strengthen our international team in the Schwarz Group's Service & Support department, specifically within HR Systems, focusing on Workforce Management tools. You support our HR Key users and HR Business Solutions Experts colleagues from Lidl, Kaufland and other companies within the Schwarz Group with troubleshooting. You prioritize, analyze, document and process incoming error tickets. Your activities also include close cooperation with specialist departments as well as internal and external development teams. If necessary, you train the local support departments through specially created training sessions. Continuous optimization of support processes and operations is a primary focus of your day- to- day. You handle proactive and reactive problem management to avoid long-term disruptions in HR Systems. You serve as the primary service contact person for application support Your profile Education : A university degree in Information Technology or a related field is desired. Experience : You already have professional experience in IT support tasks or IT projects. Systems : Ideally, you have experience handling Support Ticketing Systems Languages : Fluent English (must-have) and at least B2-level German (very desirable). Motivation : You are motivated by familiarize yourself with new topics Skills : You are characterized by strong analytical skills, interconnected thinking, and a passion for process optimization. Teamwork : You enjoy working in an international team environment. Mindset : You are results oriented, and demonstrate a ‘can-do' attitude – bringing adaptability, flexibility and resourcefulness Certifications : Knowledge in ITIL is a plus. We look forward to receiving your application. Carla Bastida Perez · Reference no. 48308 Stiftsbergstraße 1 · 74172 Neckarsulm, Germany