Service Support Tech 4

Are you naturally curious? So are we at MKS, our collective curiosity drives us to be an innovative leader in many industries. Our products drive technology advancements across a wide range of applications such as 5Gaugmented/virtual reality, autonomous vehicles, clean drinking water and space exploration, we are a team of collaborators who value fresh thinking and believe in mutual respect, constructive candor, diversity and inclusion. As a valued and trusted partner to our customers, we are continually pushing the boundaries of possibility. We believe in creating technology that transforms our world and are looking for like-minded individuals to join our team. If this is appealing to you, we want to meet you. We are looking for an exceptional Service Support Technician who can make our customers impressed once again not only with the functional aspects of our products, but also with our services. *Performs on-site or in-house servicing, repair and/or installation of company product. *Provides technical support to customers on operational or maintenance aspects of system equipment. *Serves as customer contact on technical and service related problems. *Diagnoses mechanical, hardware, software and systems failures, using established procedures. *Determines most cost-effective repair/resolution to minimize customer downtime. *Prepares reports for analysis of product failure trends and service ability issues. What will you bring to the team, along with your curiosity is: *Associates degree or Bachelor equivalent experience preferred. *None~3 years of related experience. *Should be able to interact with various people within and outside the service department and customers. *Should be able to evaluate, test and troubleshoot where standard test procedures are insufficient. *Should be able to provide technical support to other technicians when required. *Should be able to provide feedback on the failure and possible corrective actions. *Good English communication skills are preferred. Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing. MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: . If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role