Service Sustainability Programme (SSP) Lead

Job description

Anticipated Contract End Date/Length: 3-4 months contract Work Set Up: Hybrid (3 days per week onsite mandatory) Our client in the Information Technology and Services industry is looking for a Service Sustainability Programme (SSP) Lead to lead the Service Sustainability Programme for a defined technology and service portfolio. The role will focus on improving stability, resilience, recoverability, and control posture while reducing customer impact and operational risk and improving cost-to-serve. What you will do: Own the SSP plan and roadmap, creating a prioritised backlog covering resilience, technical debt, obsolescence, controls, monitoring, and recoverability. Drive delivery across Technology, Product and Application owners, Operations, Cyber, Risk and Controls, Change, and suppliers to deliver remediation. Run programme governance cadence, including steering committees and forums, while managing RAID logs covering risks, assumptions, issues, and dependencies. Produce clear executive updates and reporting to communicate programme progress, risks, dependencies, and required decisions. Ensure applicable standards are met, evidence is captured, and exceptions are managed through time-bound remediation. Track measurable benefits, including reduced severity-1 and severity-2 incidents, improved availability, reduced vulnerability ageing, improved disaster recovery compliance, and reduced technical debt. Influence senior stakeholders to align priorities, secure funding and resources, and remove delivery blockers. Develop and maintain the SSP portfolio roadmap and prioritised remediation backlog. Establish service health dashboards covering relevant KPIs and KRIs and produce executive reporting packs. Maintain governance cadence, RAID logs, and dependency plans to support effective programme delivery. Coordinate resilience evidence, including disaster recovery test outcomes, monitoring coverage, runbooks, and support models. Develop control uplift plans with defined actions, owners, milestones, and audit-ready evidence. Bring 7+ years of experience in technology delivery, service management, operational resilience, or transformation roles, depending on grade. Demonstrate experience in portfolio or programme management, including planning, milestone tracking, RAID management, and dependency management. Demonstrate experience in benefits realisation and value tracking. Bring experience coordinating vendors and third-party suppliers where applicable. Demonstrate practical understanding of operational resilience, recoverability, disaster recovery and business continuity testing, RTO/RPO concepts, and failover patterns. Apply a control-minded approach to delivery, including evidence management, traceability, exception management, and audit readiness. Demonstrate experience with risk-based prioritisation and remediation planning. Communicate confidently with executive stakeholders, presenting clear asks, options, trade-offs, and recommendations. Demonstrate strong facilitation, conflict resolution, and cross-team alignment skills. Translate risk and control requirements into actionable delivery plans and communicate delivery considerations in risk and control terms. Demonstrate comfort working with infrastructure, cloud, and application teams, without requiring hands-on technical delivery. Hold a programme or project management certification such as Agile, PMP, or PRINCE2, where applicable. Hold ITIL certification, which is beneficial. Bring experience working within regulated or financial services environments, which is strongly preferred. Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship. HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements. We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted. HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. Who is HelloKindred? HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid. Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.