Service System Engineer (m/w/d) - Brakes

Job description

Who will you be working with? You will be part of a cross‑functional Technical Services Group (TSG) working closely with customer stakeholders, project teams, and Original Equipment (OE) engineering departments. The team supports critical train systems such as Brakes (primary focus), with exposure to other commodities including Couplers, HVAC, and Doors, depending on workload and will collaborate daily with customers, internal engineering, project management, service teams, and supply chain to ensure safe, reliable, and on‑time delivery of technical solutions across the fleet lifecycle. How will you make a difference? As a member of the Technical Services / Engineering Support group, you will act as the main technical interface for customers on brake systems and related equipment. You will translate customer technical requirements into engineering specifications, support issue resolution and safety cases, and ensure technical readiness across projects.Your role directly impacts customer satisfaction, system safety, and on‑time delivery by bridging communication between customers, project teams, and OE engineering while supporting tenders, upgrades, and ongoing fleet operations. What will your typical day look like? Act as the main technical entry point for customers and internal stakeholders for brake systems Provide technical support for customer issues, safety cases, and urgent (“hot”) issue resolution Translate customer requirements into product‑specific engineering specifications Create and maintain technical documentation, including specifications, interface definitions, and integration plans Prepare Bills of Materials (BOMs) and technical documentation for standard solutions, upgrades, and obsolescence management Conduct feasibility and fleet assessments for custom engineering requests Manage spare parts activities, including drawing updates and BOM changes Support onsite service activities such as repair, overhaul, and upgrades Participate in project technical reviews, customer meetings, and tender preparation Support the Technical Customer Interface (TCI) with system expertise Ensure on‑time delivery (OTD) of project execution from a technical perspective What do we want to know about you? Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field. Minimum 5 years of hands-on experience with braking systems (design, maintenance, or service) or similar heavy industry equipment. Experience working with ERP/MRP systems for spare parts and BOM management. Understanding of obsolescence management and product lifecycle principles. Excellent communication skills with the ability to engage directly with customers and internal teams. Strong analytical thinking and problem‑solving abilities. Experience working cross-functionally with engineering, project teams, and service groups. Ability to manage workload, prioritize effectively, and work under time pressure. Flexibility for onsite support and travel, as needed. We offer: Collective wage agreement pay Permanent employment Vacation pay Christmas bonus Contribution to capital-forming benefits Company pension plan 30 days of vacation per calendar year Company cafeteria available Lease a job bike Subsidy for the Germany Ticket Further education opportunities Legal authorization to work in the European Union is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Please note that we do not accept agency candidate submissions without a formalized agreement with Talent Acquisition. If you are an agency/third‑party recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system who is ultimately hired. #LI-VK1 What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at . Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you. It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Whether it’s for each other or our customers, we put always People First.