Service Technician

Job description

**Join a Growing Company!** We are currently looking for a **Service Technician** to join our team. **The Alamo Group** employs approximately 4,500 people worldwide. In this role, you will be part of the **Snow & Ice Canada** team, specializing in high-performance snow removal solutions for heavy equipment across North America. Our Snow & Ice division consists of approximately 350 employees across sites in St-Valérien-de-Milton, Ayer's Cliff, Laval, Caledon, and Calgary, representing the industry-leading **Tenco** and **Everest Equipment** brands. Well-established and respected, our group is recognized for innovation, durability, and engineering excellence. **Your Mandate** As a Service Technician, you play a critical role in delivering timely, professional, and high-quality maintenance and repair services. Working both in the field and at our service branch, you will ensure that snow removal equipment is diagnosed, repaired, and maintained to the highest safety and performance standards. Your expertise represents our technical excellence and contributes directly to the reliability and customer satisfaction associated with our brands. **Why Join Our Team?** - **Salary:** $67.2K to $89K (depending on the experience) - **Benefits:** Group insurance plan - **Retirement:** Group RRSP with a 3% annual employer contribution - **Referral Program:** Earn up to $2,000 per year for successful hires - **Wellness:** Employee Assistance Program (EAP) and telemedicine service - **Growth:** Access to continuous training and genuine opportunities for career advancement **Working Conditions** - **Status:** Permanent, full-time (40 hours/week) - **Schedule:** Monday to Friday, 7:00 AM to 3:30 PM - **Location:** Caledon, Ontario **Your Responsibilities** #### **1. Technical Service & Repairs** - Diagnose and repair mechanical, hydraulic, electrical, and electronic control systems on mobile heavy equipment. - Perform preventive and corrective maintenance at customer locations and within our service shop. - Conduct post-repair inspections, calibrations, and full functional testing before equipment release. - Document all repairs, findings, and corrective actions using internal digital systems. - Ensure all activities comply with strict health, safety, and environmental policies. #### **2. Customer Interaction & Field Support** - Provide professional, clear explanations of technical findings and service recommendations to clients. - Respond to urgent service calls and equipment breakdowns during peak operational periods (including seasonal overtime). - Provide on-site support at municipal yards, job sites, and customer depots. - Maintain a clean, organized, and fully equipped mobile service vehicle. #### **3. Documentation & Warranty** - Accurately record labor hours, parts usage, and diagnosis details in the work order system. - Assist in warranty assessments by providing root-cause documentation and photographic evidence. - Track and communicate recurring field failure trends to the Engineering and Product Support teams. #### **4. Collaboration & Training** - Coordinate daily with the Service Coordinator and Parts team to ensure timely job completion. - Participate in OEM training and internal updates to stay current with new models and technologies. - Support the onboarding and technical development of junior technicians. **Candidate Profile** **Education & Experience:** - **310T Certification:** Highly preferred (Strong Asset). - **Welding Certification:** Strong asset. - **Technical Literacy:** Ability to read and interpret complex mechanical, electrical, and hydraulic schematics. - **Experience:** 5+ years of experience in the repair and maintenance of medium/heavy-duty trucks or heavy equipment. - **Systems Knowledge:** Hands-on expertise with hydraulic, pneumatic, and electrical systems. **Skills & Requirements:** - Strong attention to detail and a commitment to "right-first-time" quality. - Ability to work independently while collaborating effectively with the wider technical team. - Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment. - A positive attitude, strong work ethic, and a desire for continuous learning. - Flexibility to travel for field service or support production as business needs require (occasional after-hours or weekend work may be required during peak season). **If this sounds like the right fit for you, we want to meet you!**