Service Technician (Barbados)

Job description

Make an Impact Where Technical Expertise Meets Customer Success ANSA McAL Chemicals Limited is seeking a dynamic and service-oriented Water Treatment Service Technician to join our team. If you are passionate about solving technical challenges, building strong customer relationships, and delivering solutions that improve operational performance, we want to hear from you. In this role, you will work directly with customers to ensure water treatment systems operate safely, efficiently, and in compliance with regulatory standards. You will serve as a trusted technical advisor, helping clients optimize system performance while supporting sustainable business growth. Key Responsibilities Conduct on-site testing, monitoring, and analysis of water treatment systems. Diagnose system performance issues and implement effective corrective actions. Install, maintain, and calibrate water treatment equipment. Document service activities, system performance data, and testing results. Train customers on the safe handling and application of water treatment products and equipment. Respond promptly to customer inquiries and technical service requests. Partner with the Technical Sales Team to develop customer-focused solutions. Build and maintain strong, professional relationships with customers. Ensure compliance with safety, environmental, and quality standards. Identify opportunities to improve customer operations and enhance service value. What You'll Bring Qualifications Diploma in Electrical and Electronic Engineering Technology (EEET), Instrumentation, or an equivalent technical discipline. Occupational Health and Safety certification (e.g., NEBOSH, CSP, CIH) will be considered an asset. Experience & Skills 3–5 years of experience in water treatment, industrial maintenance, environmental services, or a related field. Proven success in a technical service or field-based support role. Strong technical knowledge of water treatment systems and chemical handling practices. Excellent troubleshooting, analytical, and problem-solving skills. Strong communication and customer relationship management skills. Proficiency in Microsoft Office applications and CRM systems (e.g., D365). Ability to work independently, prioritize tasks, and manage multiple customer accounts. What Success Looks Like You are someone who: Delivers exceptional service and consistently follows through on commitments. Adapts quickly to changing customer needs and operating environments. Takes ownership of results and demonstrates a strong commitment to safety. Builds inclusive and collaborative relationships with customers and colleagues. Identifies opportunities for continuous improvement and long-term value creation. Why Join ANSA McAL Chemicals? At ANSA McAL Chemicals, you'll join a team committed to innovation, safety, customer excellence, and professional growth. We offer the opportunity to work with industry-leading solutions while making a meaningful impact on our customers' operations.