Service Technician, Field - Earthmoving

Location: Milford, MA Department: Service Employment Type: Full Time Union Work Hours: 1st Shift Requisition Number: 16-0113 Description Milton CAT is seeking an experienced Earthmoving Field Service Technician. Technicians are responsible for the diagnosis, repair, reconditioning, overhaul and maintenance of customer and company heavy equipment and components. Depending on the location and assignment, the technician will be responsible for some or all of the functions and duties listed below. These repairs may require working hours in addition to the normal work schedule for emergency calls or routine service as required. Flexibility and in-depth product knowledge are necessary for this position. Essential Duties • Removes, disassembles, assembles, and installs components and parts. • Identify the problem and cause of failure through logical troubleshooting steps. • Determines reusability of parts in accordance with published Caterpillar reusability guidelines. • Orders replacement parts ensuring that parts ordered are correct and complete at time of order. • Cleans, repairs, reconditions, and maintains equipment and components. • Tests, measures, and adjusts engine and machine systems and components. • Prepares, inspects and operates machines prior to delivery. • Keeps up to date with developments in tooling, technologies and systems. • Prepares inspection and appraisal reports. • Prepares accurate and complete service reports timely. • Maintain a professional and proper personal appearance at all times adhering to company policy. • Flexible to work after hours when needed to meet customer needs. • Performs related duties as assigned. Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. • High school diploma or (GED) equivalent. • Three years experience as an earthmoving shop technician working with heavy equipment. • Experience on CAT heavy equipment or similar equipment. • Proficient in mechanical systems (transmissions, engines, hydraulics, etc.). • Ability to diagnose and repair CAT heavy equipment and components in the field. • DOT and MSHA certifications required. • Proficient in the use of a computer and related software (Word, Excel, etc.). • Strong problem solving skills and be detailed oriented with a high level of accuracy. • Ability to operate a service vehicle. • Valid driver’s license and a safe driving record. • Able to lift more than 50 pounds. • Able to work varying shifts, weekends and holidays. • Ability to perform duties with a sense of urgency, exceeding customer expectations. • Ability to work in the field without supervision. • Must be able to work in a dynamic, fast paced service environment. • Maintain a tool inventory sufficient to perform assigned tasks. • Must have a safe working record. Preferred Skills and Competencies • Associates degree in a related field is preferred. • CDL License. This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Apply Online – Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. Background checks, drug testing, and health assessments are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. All your information will be kept confidential according to EEO guidelines. Milton CAT is the exclusive distributor of Caterpillar earthmoving and construction machinery and power systems products in the Northeast. Headquartered in Milford MA, the Milton CAT team has over 1,000 dedicated and experienced employees working from 12 well-equipped locations in New Hampshire, Massachusetts, Maine, Vermont, Rhode Island, and upstate New York. Milton CAT serves customers in light to heavy construction, forestry, agriculture, governmental, paving, scrap, demolition, and waste markets as well as providing power for the marine, heavy truck and power generation industries.