Service Technician - Medical & Validation

Job description

About the Role As a Field Service Technician at Miele Professional, you will service and repair a wide range of commercial appliances across multiple customer environments, including laboratories, hospitals and medical facilities. From specialist laboratory equipment to critical medical devices, every day offers something different. We are looking for candidates with experience in Medical products and / or with Medical Validation, you will therefore need to demonstrate this experience to be considered. Working across the Republic of Ireland area, you will represent a globally recognised premium brand while delivering exceptional customer service and technical expertise. Some travel outside your local area, occasional overnight stays and out-of-hours work may be required, so flexibility is important. At Miele, we strive to make our workplace and culture as future proof as our world-renowned products. Join a business that has continued to evolve since 1899 and help us live our philosophy of being “Immer Besser” - forever better. Your Responsibilities In close collaboration with customers and internal departments, carry out fault diagnostics, servicing, maintenance and repairs on washer disinfector and autoclave / steriliser appliances to a high technical standard In line with health, safety and gas safe regulations, complete the installation and decommissioning of professional appliances across commercial and medical environments Through every customer interaction, contribute to an exceptional service experience while always representing the Miele brand professionally In partnership with planners, managers and service partners, maintain clear communication to support efficient service delivery and resolve technical issues effectively By maintaining accurate van stock, spare parts control and daily administration, support strong first-time fix rates and operational efficiency Through customer engagement and product knowledge, promote Miele care products, accessories, service contracts and planned maintenance solutions By actively participating in technical training and development, maintain up-to-date knowledge of Miele products, systems and diagnostic processes while working towards performance targets and key performance indicators What We Are Looking For Strong diagnostic and fault-finding skills, including the ability to repair and maintain professional electrical appliances using relevant test equipment Proven experience working within a field service or technical customer service environment while delivering high standards of customer support Sound technical knowledge of Irish power supplies, wiring components and appliance systems, with the ability to identify and resolve technical issues effectively Excellent communication and organisational skills, with the ability to manage workload independently and build positive customer relationships A proactive approach to learning and development, including maintaining up-to-date product knowledge and completing technical training programmes Significant previous experience in working with medical decontamination devices including washer disinfectors and autoclave / sterilisers External qualifications (proof required) of the ability to carry out mandatory validation requirements on these devices What We Offer A salary of up to €55,000 per annum with on-target earnings potential of up to €64,166 plus a competitive benefits package Extensive discounts on Miele products for yourself, family and friends Daily lunch allowance Winter flu vaccines and free eye tests Additional benefits including financial advice, recognition schemes and more Additional Information We have one full-time permanent positions to join our Miele Ireland team in the Republic of Ireland area. Candidates with experience in Medical products and / or with Medical Validation experience will only be considered for this role. We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can thrive.