Service Technician - Optometric Industry

Job description

If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn ! Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible. Job scope The Service Technician is responsible for providing technical support, installation, maintenance, and repair services for Essilor equipment within the assigned territory. The role ensures maximum equipment performance and customer satisfaction by delivering timely service interventions, conducting user training, and building strong relationships with customers. The role also includes a sales and promotional component: identifying potential commercial opportunities during customer visits, introducing customers to relevant equipment, upgrades, software enhancements, maintenance contracts, and other value-added solutions tailored to their operational needs. The position supports the Sales team by providing technical expertise during customer meetings, product demonstrations, and promotional events, while gathering and sharing customer feedback, market insights, and information on future business opportunities to drive commercial growth. Main Responsibilities and related activities Install, maintain, troubleshoot, and repair Essilor equipment, including lens finishing systems, optometry devices, optical measurement instruments, and other industry-specific equipment. Provide technical training and operational guidance to customers during equipment installation and throughout the product lifecycle. Ensure prompt diagnosis and resolution of technical issues to minimize customer downtime. Develop and maintain strong customer relationships, acting as the primary technical contact within the assigned territory. Execute the company’s service strategy and contribute to service excellence and customer satisfaction goals. Monitor customer needs, identify service opportunities, and support the development of maintenance contracts and business opportunities. Maintain accurate service documentation, activity reports, and performance records. Stay informed about market developments, customer activities, and industry trends within the assigned territory. Travel frequently to customer locations to provide on-site technical support and service. The Service Technician acts as a trusted technical advisor, identifying service opportunities, supporting business growth, and contributing to the achievement of company objectives through efficient service delivery and market awareness. You will interact/collaborate with Internal: Sales Department, Customer Service Department, Logistics Department, Finance Department External: Existing and prospective customers, Optical Stores, Equipment Suppliers Must-have requirements Technical educational background Minimum of 3 years of experience in technical service within the optometry industry, field service, or technical support English skills – Intermediate level Strong technical troubleshooting and problem-solving skills Knowledge of networking, electronics, and mechanical systems Valid driver's license and willingness to travel frequently, including multi-day business trips Customer-oriented mindset with excellent communication and interpersonal skills Strong interpersonal and communication skills Ability to work independently and manage time effectively Strong organizational skills and ability to manage multiple priorities in a dynamic environment What’s in it for you Access to our cutting-edge learning platform, Leonardo, and personalized development programs to help you grow professionally and personally. Join the Corporate Shareholding Program “BOOST”, an opportunity to share in the company’s success and directly benefit from EssilorLuxottica’s growth. Access special offers for employees on a vast range of eyewear, eyecare products, and fashion apparel, so you can enjoy our world-class brands firsthand. Benefit from comprehensive health insurance coverage, ensuring you and your family’s well-being Meal vouchers Vacation vouchers Bonuses for Christmas, Easter, and International Children's Day Bonuses for life events such as the birth of a child, marriage, etc. Option to deduct the cost of a public transportation subscription Additional days off for bank holidays that fall on weekends (usually 2-3 days/year) One additional day of annual leave for every 5 years of employment with the company, in addition to the standard 21 days per year. Recruiting process Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.​ Our Diversity, Equity and Inclusion commitment​ We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.