The Service Transition Specialist for IT Processes & Quality is a role focused on supporting the execution, monitoring, and continuous improvement of the service transition process. This position works closely with the service transition manager, team leads, and cross-functional stakeholders to ensure operational efficiency, adherence to standards, and successful delivery of process and quality objectives. 1. Process Execution & Monitoring: Coordinate alignment of service transition process dependencies, requirements and communications need. Support planning and coordination of service transition activities (incl. Release and Test Management). Support service readiness achievement and realization of transition milestones. 2. Documentation & Reporting: Maintain up-to-date documentation of service transitions and monitor execution (e.g., release documentation and transition dashboard). Create reports on transition performance. Assist in preparing materials for internal reviews and overview across project, changes and releases. 3. Quality Assurance Support: Assist in the execution of quality assurance checks and reviews (Approval Board, Release Management Board). Track and document quality issues, helping to resolve discrepancies in collaboration with relevant teams. Support training initiatives to promote adherence to quality standards. 4. Continuous Improvement: Track improvement initiatives within the organization in order to assure alignment with strategic objectives Gather feedback from stakeholders to identify opportunities for process optimization. Support the implementation of process changes and quality improvements. Requirements Education: Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience). Experience: 4-5 years in IT operations, process management, or quality assurance roles. Good understanding of IT service management frameworks (e.g., ITIL) and agile methods. Skills: Good organizational skills with attention to detail. Good understanding of IT process and quality management principles. Proficient in tools such as Microsoft Office Suite (PowerPoint, Excel, Word) and IT Service Management software (e.g., ServiceNow). Effective written and verbal communication skills both in English and Hungarian Ability to work collaboratively across teams and prioritize tasks effectively. Success Metrics Up-to-date and informative documentation of transition initiatives. Accurate and well-maintained process supporting documentation and reporting. Successful support in mediation and maintenance of the process requirements. Reduced process inefficiencies and improved stakeholder satisfaction. This position is well suited for a detail-oriented professional who thrives in an organizational focused role, contributing to the seamless execution and enhancement of IT processes and quality standards. Benefits Take over an important and challenging role with high visibility Gain insight into the defense and automotive industry Make use of the broad network with over 30.000 great colleagues at our company Benefit from various professional trainings and events Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work Written and verbal communication skills in German is an advantage
- The Service Transition Specialist for IT Processes & Quality is a role focused on supporting the execution, monitoring, and continuous improvement of the service transition process. This position works closely with the service transition manager, team leads, and cross-functional stakeholders to ensure operational efficiency, adherence to standards, and successful delivery of process and quality objectives.
- 1. Process Execution & Monitoring:
- Coordinate alignment of service transition process dependencies, requirements and communications need.
- Support planning and coordination of service transition activities (incl. Release and Test Management).
- Support service readiness achievement and realization of transition milestones.
- 2. Documentation & Reporting:
- Maintain up-to-date documentation of service transitions and monitor execution (e.g., release documentation and transition dashboard).
- Create reports on transition performance.
- Assist in preparing materials for internal reviews and overview across project, changes and releases.
- 3. Quality Assurance Support:
- Assist in the execution of quality assurance checks and reviews (Approval Board, Release Management Board).
- Track and document quality issues, helping to resolve discrepancies in collaboration with relevant teams.
- Support training initiatives to promote adherence to quality standards.
- 4. Continuous Improvement:
- Track improvement initiatives within the organization in order to assure alignment with strategic objectives
- Gather feedback from stakeholders to identify opportunities for process optimization.
- Support the implementation of process changes and quality improvements.
Requirements
- Education: Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience).
- Experience: 4-5 years in IT operations, process management, or quality assurance roles.
- Good understanding of IT service management frameworks (e.g., ITIL) and agile methods.
- Skills: Good organizational skills with attention to detail.
- Good understanding of IT process and quality management principles.
- Proficient in tools such as Microsoft Office Suite (PowerPoint, Excel, Word) and IT Service Management software (e.g., ServiceNow).
- Effective written and verbal communication skills both in English and Hungarian
- Ability to work collaboratively across teams and prioritize tasks effectively.
- Success Metrics
- Up-to-date and informative documentation of transition initiatives.
- Accurate and well-maintained process supporting documentation and reporting.
- Successful support in mediation and maintenance of the process requirements.
- Reduced process inefficiencies and improved stakeholder satisfaction.
- This position is well suited for a detail-oriented professional who thrives in an organizational focused role, contributing to the seamless execution and enhancement of IT processes and quality standards.
Benefits
- Take over an important and challenging role with high visibility
- Gain insight into the defense and automotive industry
- Make use of the broad network with over 30.000 great colleagues at our company
- Benefit from various professional trainings and events
- Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work
- Written and verbal communication skills in German is an advantage
MP Solutions Ltd. is acting like an HR Consulting and RPO Agency, with a respected track record rolling over two decades. Our particular focus is on the Hungarian Market. Over the past few years, we have secured numerous projects in both the U.S. and Europe, achieving an outstanding success rate in their execution.Both our founders and the Management Team have unique experiences in the various international and domestic recruitment projects and have faced with multiple technology and non-technology ramp-ups. Our Team is outmost customer focused and characterized by complexity, a project management approach and a solution driven mindset. Our efficiency is a result of our working methodologies, felxibility and extensive local and international network. Our flagship and largest division is the Recruitment Process Outsourcing (RPO) department, which is dedicated to delivery a diverse range of high-quality professional services tailored to meet your specific needs whether you need complex or direct driven solutions.Among our partners there are large international and medium sized companies as well.Registration number (human resources): 52427-5 / 2004-0100-330
MP Solutions Ltd. is acting like an HR Consulting and RPO Agency, with a respected track record rolling over two decades. Our particular focus is on the Hungarian Market.
Over the past few years, we have secured numerous projects in both the U.S. and Europe, achieving an outstanding success rate in their execution.
Both our founders and the Management Team have unique experiences in the various international and domestic recruitment projects and have faced with multiple technology and non-technology ramp-ups. Our Team is outmost customer focused and characterized by complexity, a project management approach and a solution driven mindset. Our efficiency is a result of our working methodologies, felxibility and extensive local and international network.
Our flagship and largest division is the Recruitment Process Outsourcing (RPO) department, which is dedicated to delivery a diverse range of high-quality professional services tailored to meet your specific needs whether you need complex or direct driven solutions.
Among our partners there are large international and medium sized companies as well.
Registration number (human resources): 52427-5 / 2004-0100-330
