Service Writer

Job description

Join the Crane guys! Position Summary: We're looking for a Service Writer to serve as the primary connection between our customers and service team. In this role, you'll coordinate repair and maintenance activities, communicate service recommendations, and ensure customers receive timely updates throughout the repair process. The ideal candidate is customer-focused, organized, and mechanically inclined, with the ability to manage multiple priorities while delivering an exceptional customer experience. Key Responsibilities: Serve as the primary point of contact for customers regarding service and repair needs. Prepare, process, and maintain accurate repair orders, including labor, parts, warranty information, and customer concerns. Communicate repair status, timelines, and recommendations to customers throughout the service process. Verify warranty coverage and service contract eligibility. Recommend and explain additional maintenance or repair services as needed. Coordinate with technicians to ensure accurate documentation of repairs and service recommendations. Work closely with the Parts Department to source and procure needed parts. Partner with administrative staff to ensure accurate invoicing and customer billing. Support efforts to improve supplier relationships and identify cost-saving opportunities. Maintain accurate service records and documentation. Deliver a high level of customer service while fostering strong customer relationships. Perform other duties as assigned. Qualifications: 1+ year of Service Writer, Service Advisor, or related customer service experience. Strong communication, organizational, and customer service skills. Proficiency with service management software and Microsoft Office. Mechanical aptitude and ability to understand repair recommendations. Valid driver's license with an acceptable driving record. Ability to pass a pre-employment Fit for Duty assessment. Preferred Experience: Experience in construction, heavy equipment, transportation, fleet, or industrial service environments. Familiarity with repair order systems, parts sourcing, and shop operations. Proven ability to identify service opportunities and support customer satisfaction. Experience working with technicians, parts departments, and customers in a fast-paced service environment. Education: Bachelor's degree preferred, or an equivalent combination of education and relevant experience. Crane Sales & Service Offers: Compensation Competitive salary Performance-based bonus opportunities Benefits 401(k) with dollar-for-dollar company match up to 10% of eligible pay Medical, disability, life insurance, paid time off, and holiday benefits Additional benefit details provided during the interview process Why Crane Sales and Service? MIDWEST LEADER – Crane Sales & Service is committed to being a distinguished leader in providing products and services to the crane equipment and construction industries. We offer new crane installation, existing crane updates, on-site 24-hour service, inspections, repairs, and parts for all mobile and industrial crane applications. REPRESENT THE PREMIER MANUFACTURERS – CSS is an authorized dealer for Link-Belt Cranes, Manitex Boom Trucks, Elliott Boom Trucks and Aerial Equipment, Shuttlelift Gantry and Industrial Cranes, PM Knuckle Boom Cranes, and Broderson Industrial Cranes. We also offer a large fleet of bare rental cranes from 5 tons to 600 tons. Awarded Link Belt Top 5 Dealer for North America. EMPLOYER OF CHOICE – CSS has a strong culture of “One TEAM” and Minds over Matter. Our employees are highly valued, empowered and provided with cutting-edge technology, training and opportunities for personal growth. We are looking for people that also are striving for excellence in their work and collaborating with our “One TEAM”. If you are looking for a culture that provides Compensation with Trust, Progress & Recognition, we could be your Employer of Choice. Crane Sales and Service is a division of Barnhart Crane and Rigging Incorporated. EOE/AA Minority/Female/Disability/Veteran