ServiceNow Administrator

Job description

Standort: Alexandria Fachbereich: IT Service & Support Karrierelevel: Professionals Location: Egypt Market Unit: Global Business Services Career Level: Professionals ServiceNow Administrator THIS MAKES YOUR JOB EXCITING Administration and configuration of the ServiceNow platform including forms, lists, UI policies, and business rules Manage user accounts, groups, roles, and access control lists (ACLs) Support and maintain core ITSM modules: Incident, Problem, Change, and Service Catalogue Design and maintain workflows and Flow Designer automations for routine service processes Configure SLA definitions, notifications, and escalation rules Create and maintain reports, dashboards, and scheduled jobs Handle update sets, perform instance cloning, and support scheduled upgrades Troubleshoot platform issues and fulfil configuration change requests in a timely manner Maintain platform documentation and knowledge articles WHAT YOU CAN EXPECT Challenging projects with top-tier companies (market leaders and hidden champions) Structured knowledge sharing, mentoring, training, and certification support Flexible working hours and home office Clear growth paths A collaborative environment with plenty of room for ownership and initiative WHAT SETS YOU APART Min. 1 year of hands-on ServiceNow administration experience Solid understanding of ITSM processes and ITIL foundations Proficiency in Business Rules, Client Scripts, and UI Policies Experience with ServiceNow Flow Designer or legacy Workflow Editor Basic scripting knowledge in JavaScript for platform customizations Soft Skills Clear and concise communicator with technical and non-technical stakeholders Detail-oriented with a methodical approach to problem-solving Self-organized, able to manage multiple change requests in parallel Customer-focused mindset with a service-first attitude Collaborative team player who shares knowledge proactively Certifications Required: ServiceNow Certified System Administrator (CSA) Advantageous: ITIL V3 or 4 English skills at B1/B2 level (written and spoken) to work with documentation, tickets, and international stakeholders