ServiceNow Architect

Job description

About Cronos Europa Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. As part of the Cronos Group, one of the most innovative and fastest‑growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting‑edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long‑term, high‑impact EU programmes requiring reliability, scalability, and innovation. About the job Cronos Europa is looking for an Advanced ServiceNow Architect based in Warsaw to support a European Agency in the design, implementation and continuous improvement of its ServiceNow platform. The successful candidate will be responsible for defining architecture standards, translating business needs into technical solutions, and ensuring the performance, security and scalability of the platform. Key Responsibilities Design and maintain ServiceNow platform architecture Define standards for development, testing and quality assurance Translate business requirements into technical solutions Design integrations and interoperability with external systems Provide architectural guidance to development teams Support implementation and improvement projects Optimise system performance, security and quality Produce and maintain technical documentation Profile requirements Minimum 8 years of IT professional experience At least 3 years in a similar ServiceNow Architect role Higher education degree (minimum Level 4) ServiceNow Certified System Administrator (CSA) or equivalent Strong experience in ServiceNow platform architecture and design Good knowledge of IT Service Management (ITSM) Experience with integrations (REST, Web Services, LDAP, SSO) Experience with modelling tools (e.g. Sparx EA, ARIS) Understanding of complex systems and interoperability Knowledge of IT security standards English: C1 minimum Desired Assets Strong analytical and problem-solving skills Excellent communication and organisational abilities Autonomous, proactive and detail-oriented Team player with a service-oriented mindset If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos Europa!