ServiceNow Architect/Solution Designer MW

Job description

The ServiceNow Solution Designer/Architect is a subject matter expert responsible for designing and specifying technical solutions in ServiceNow projects. He/she works closely with the development team to implement and manage functionalities on the ServiceNow platforms of Sword’s clients. Disclaimer : Only candidates eligible for a Swiss work visa will be considered (must hold Swiss or EU nationality). RESPONSIBILITIES Act as a subject matter expert on the ServiceNow platform and take ownership of solution design Support development teams in configuring standard applications (Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, etc.) as well as developing new applications using ServiceNow features Especially on modules CSM, SPM and ITAM Participate in gathering business and technical requirements and in implementation documentation Integrate ServiceNow with external tools (SCCM, Intune, SAP, etc.) Develop test cases Promote best practices EXPERIENCE / SKILLS At least 4 years of experience with ServiceNow Experience implementing and customizing at least 2 major ServiceNow modules including: CSM, SPM, ITAM Deep experience with Portal, Workflows, Business Rules, UI Pages, UI Actions, UI Policies, ACLs, and Notifications Platform Administration Performance monitoring and issue mitigation User, group, and role management Upgrades, etc. Technical Skills Experience with: HTML, CSS, XML, JavaScript, PowerShell, Perl, and Python Experience integrating third-party tools using REST and SOAP Experience with LDAP integration, Mid-servers, etc. Familiarity with Agile/Scrum methodology ITILv3 certification is preferred ServiceNow Administrator and Implementation Specialist certifications are required Any additional ServiceNow certification is a plus EDUCATION / LANGUAGE BA/BS in Computer Science or Information Technology Excellent written and spoken English and French OTHER SKILLS Excellent communication skills Strong analytical, problem-solving, and troubleshooting skills